Customer Advisor Smithfield, Cairns Qld

10 hours ago

Queensland, Australia Bendigo & Adelaide Bank Full time

**It starts here. With Bendigo Bankand you.**
- We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
- Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
- Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.
- In this dynamic and high-impact role, you’ll make your mark by:

- Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
- Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
- Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
- Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
- Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better placewhile having some fun along the way
- This is a permanent, full-time position located in Smithfield, Cairns.
- **What you’ll bring to the role**
- To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

- Experience in customer service environment and the ability to achieve targets
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset
- Confidence to communicate with new and existing customers face to face and over the phone
- Eagerness to understand and communicate what makes our bank different
- Drive for collaboration - mateship is crucial for us to work together and achieve our goals
- Experience in the banking and finance industry is a plus but certainly not essential
**So, why work with us?**
- **Want big impact that matters?** Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?**Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity and flexibility?** You can achieve so much here, with flexible policies and a team that believes in you.
- You’ll also get access to a great range of benefits, including:

- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’
**We’re making**_better_**, bigger. And we’ll get there with you.**

- Screening and interviews may commence prior to closing date.

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