Client Support Officer

**Client Support Officer - Service Agreements**

**Leave coverage contract, fixed term for 12 months.**

At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives.

As the state’s largest not-for profit provider of disability services, we provide supported independent living accommodation, stimulate continuous personal growth and development through supported employment and various community engagement options as well as allied health and respite services.

As a value-driven not-for-profit organisation, we are passionate about achieving greater outcomes and creating more meaningful experiences for both our clients and our staff.

**Our Values**

**Respect**: We respect the right of a person living with an intellectual disability to self-determination in living their best life.
**Heart**: We demonstrate care and love for those we support in all that we do.
**Opportunity**: We focus on the positive and what people can do rather than what they cannot do to create opportunities.
**Community**: We recognise the importance of community to a person’s wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.

**About the Role**:
Working within our centralised Client Support Unit, as a Client Support Officer, Service Agreements your focus will be on seamless, responsive and person-centred service for the people we support and their support networks. You will engage with both existing and prospective clients to create and maintain Client Service Agreements and Service Plans in line with client funding. You will work in collaboration with your portfolio of clients, their support networks and the wider business.

**As a Client Support Officer, Service Agreements you will be**:

- Assisting clients and families with understanding the variety of services Minda can deliver under their NDIS Plan that meet the client’s goals.
- Supporting clients and potential clients with up-to-date NDIS and DSOA knowledge to provide best support for accessing services or information.
- Developing positive relationships with our clients, people with disabilities and their support networks to ensure an outstanding customer experience and satisfaction. Meeting with clients and their support networks face to face, by telephone or electronically as required.
- Focusing on continuous improvement and making recommendations for improving the client experience and journey
- Actioning end to end management of Client Service Agreements aligned with client needs and NDIS Funding, including quote preparation, generating, maintaining, auditing and offboarding.
- Managing NDIS Plan changes and Service Booking notifications from PRODA
- Conducting administration activities, including response to general enquiries, maintaining attention to detail for date entry across established systems.
- Engaging with service delivery areas to ensure understanding of capacity to deliver services and provide updates on request for services.

**Your experience and abilities will look like**:

- Positive, energetic and proactive customer service skill and experience
- Exceptional communication and demonstrated ability to build and maintain relationships with clients, support networks and internal and external stakeholders
- Previous experience in not-for-profit or Disability services desirable
- Understanding of National Disability Insurance Scheme (NDIS)
- Proficient in use of Microsoft office and electronic CRM, experience with Jira/Ticket systems

**Skills and Qualifications Required**
- Tertiary Qualification in Business, Disability or Similar (Desired)
- NDIS Worker Screening Check (or Valid DHS Disability Screening)
- NDIS Worker Orientation Module
- Current Driver's Licence
- Unrestricted Working Rights

**Why choose Minda?**
- A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
- Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility for work life balance and independence
- Car parking and café facilities, on the gorgeous Brighton site located by the beach

**How to apply**

**_Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._