Duty Manager

**Additional Information**
**Job Number**25069896
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Front Office Duty Manager** to join our dedicated team at The Westin Brisbane.

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. As a 5-star hotel, the property features contemporary, bright guest rooms, a multi-award winning Italian restaurant, Settimo, one of Brisbane's most popular pools and exlusive swim-up pool bar Nautilus, the relaxing haven Heavenly® Spa, and well-equipped Westin WORKOUT® Fitness Studio.

Be where you can do your best work, begin your purpose, belong to an amazing globalteam and become the best version of you.

**Role Overview**:
As a Westin Brisbane Duty Manager, you will be a key leader within the Front Office Team, overseeing the daily operations of the Rooms department. Working closely with the Complex Rooms Division Manager, this role ensures the seamless delivery of exceptional guest experiences through innovation, engagement, and leadership. The Duty Manager facilitates smooth arrivals and departures, handles guest complaints, and upholds Marriott Bonvoy standards to foster guest satisfaction and loyalty. In the absence of senior leadership, the Duty Manager acts responsible, ensuring guest safety and compliance with emergency procedures.

**Key Responsibilities**:

- Oversee Front Office operations, ensuring smooth check-in and check-out experiences
- Anticipate and address guest service needs, handling complaints promptly and professionally
- Support and mentor associates, fostering a culture of empowerment, knowledge-sharing, and excellence
- Promote and upsell the hotel’s venues and service to guests, driving revenue growth
- Develop strong relationships with guests, particularly Marriott Bonvoy members, to enhance loyalty
- Actively participate in problem-solving, reporting issues, and implementing solutions to improve service delivery

**About You**:

- You will anticipate guests' service needs
- You will maintain customer loyalty and develop a strong following
- Outstanding relationship building skills
- Excellent customer service experience
- Have at least 2 years of experience preferably within a high-volume environment
- Opera experience is highly desirable
- Hands on leadership approach with a focus on developing our associates
- Confidence and skills to up sell and promote our venues
- Ensure prompt resolution of any guest complaints, reporting any issues and recommending solutions
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role
- Maintain a calm demeanor in a fast-paced, high-intensity environment
- RMLV certificate is highly desirable

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discretionary Bonus Plan
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.