Care Services Team Leader

21 hours ago

Wyong, Australia Bolton Clarke Full time

Competitive Base Salary + Super + Generous Salary Packaging Benefits
- Be a part of supportive team committed to great work-life balance
- Permanent Full Time Opportunity | Monday to Friday

**The Role**

The Care Services Team Leader provides direction and leadership to Personal Care Workers in the delivery of a high standard of quality care to Bolton Clarke’s clients in their own homes.

Reporting to the Operations Manager, you’ll work closely with our management team and other stakeholders to ensure the team work in a flexible and collaborative manner to deliver positive client outcomes.

**‘A week in the life’**
- Provide line supervision and support for a team of Personal Care Workers (PCW) ensuring they provide services at best practice standard and aligned to Bolton Clarke’s values and Code of Conduct
- Work closely with the Operations Manager and other key stakeholders to plan for future workforce forecasts.
- Work closely with the rostering/scheduling team to ensure that services to clients are not compromised and achieve optimum utilisation.
- Recruit, select, induct, and develop staff as well as actively supporting their safety, health and wellbeing and that of our clients.
- Ensure all participant plans meet compliance and reporting requirements.
- Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems.
- Supervise and support service coordination staff, including competency assessment and identification of training needs.

**About you**
- Certificate IV Community Services, Certificate IV in Leadership/Management or equivalent with experience in a similar role.
- Excellent staff leadership and supervision capabilities
- Proven ability to contribute to and, work as part of a dynamic team in addition to operating independently.
- Demonstrated skills in networking, liaison and the development and maintenance of strong links with relevant service providers.
- Well-developed written, oral communication and interpersonal skills, including the ability to lead discussions, problem solve, mediate, and resolve conflicts.

**In addition, we offer**:

- Competitive base salary + $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Health Insurance discounts with Medibank
- Discount on selected car dealerships
- Fitness Passport Program
- Generous Employee referral program
- Free Flu Vaccinations
- Employee Assistance Program
- Travel and Flight benefits.

**Why work for Bolton Clarke?**

**Bolton Clarke is Australia's largest independent not-for-profit aged care provider. With RSL Care Queensland and the Royal District Nursing Service Victoria at the heart of our DNA, we have been caring for Australians since 1885.

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