Relationship Manager Sme

2 days ago

Chatswood, Australia McMillan Shakespeare Full time

McMillan Shakespeare Group (ASX: MMS) is Australia’s leading single source solution provider of salary packaging, novated leasing, consumer and fleet financing and management services. With offices across Australia as well as London we manage more than 290,000 employee benefit programs and 70,000 vehicles.

In your full-time permanent Relationship Manager Small to Medium Enterprise (SME) with Maxxia you will build strong relationships with clients to facilitate and execute staff engagement in novated leasing and salary packaging.

Whilst establishing new relationships, you will nurture B2B and B2C relationships with Corporates and Not-For-Profit Organisations. You will drive growth of uptake of novated leasing and salary packaging whilst also ensuring client retention across Maxxia’s SME portfolio.

Day to day you will provide exceptional client relationship management, facilitate client and customer education activities and identify future opportunities to increase brand awareness and engagement.

This role comes with a high level of autonomy but receives a high level of support from the staff your Manger and team along with all related functions of the business, to assist with the achievement of the role’s KPI’s.

Key Responsibilities:

- Develop strong relationships with SME clients to drive initiatives that expand their employee’s participation in salary packaging benefits.
- Driving the 4 R’s - Relationships, Reach, Revenue and Retention.
Partner with Maxxia’s Customer Development and Implementation teams to onboard and monetise new SME clients.
- Develop and execute communication and engagement plans with SME clients to facilitate education requirements and build a strong awareness via multiple communication channels (face to face, education sessions, Teams)
- Provide timely and value-adding services to SME clients to build advocacy and retention of client contracts.
- Maintain all client and site data by ensuring CRM information is kept up to date

You will bring:

- Relationships - the ability to successfully work with both external and internal customers that support the achievement of the role’s KPI’s.
- Performance Ethic - a track record of achieving targets and high levels of client and/or customer satisfaction
- Client Management - a proven track record of success in relationship and/or account management.
- Presentation - Excellent personal presentation, oral and written communication skills
- Planning & Coordination - ability to plan and monitor activities in delivery to SLA’s and required timeframes.
- Teamwork - the ability to work effectively as part of a larger team, whilst also achieving results autonomously.
- Resilience - applies a responsible attitude to motivating people demonstrating calmness under pressure and ‘best practice attitude’ to decision-making.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

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