Eyecare Receptionist

6 days ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

**About the Role**

Reporting into the Centre Manager, the EyeCare Receptionist is responsible for managing appointments and booking enquiries, handling incoming phone calls and providing exceptional customer service to Members and staff.

With the primary location for the role being Sydney CBD, you may be required to travel to our Hurstville and Bondi junction Centre to assist.

**Other key responsibilities will include;**
- Providing courteous, prompt and correct responses to all enquiries received
- Raising accounts and receipt payments
- Complying with policies and procedures
- Maintain a clean and safe environment

**About You**

You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity and social responsibility. You will have the following attributes:

- Proven experience in a customer-facing receptionist role
- Demonstrated understanding of computerised appointment booking systems
- Strong communication skills to build rapport with Members
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality

**Culture**

We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

**Benefits**
- Up to 50 % discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health & Wellbeing Initiatives

A career with us - How to Apply

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