Customer Service Officer

5 days ago

Parramatta, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer to join our team.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our **perks** and Benefits**:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Attractive remuneration
- And so much more

**What you’ll do**:

- Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner
- Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments
- Working to achieve both individual and team based Key Performance Indicators

**What we are looking for**:

- Excellent attention to detail
- Previous experience working in a busy and complex customer service environment
- Ability to build rapport with a wide range of internal and external stakeholders
- Demonstrated ability in conflict resolution and resolve enquires in accordance with WaterNSW company policies
- Ability to navigate and assist enquiries in reviewing NSW Legislations
- Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
- Proven ability in Outlook, Microsoft office (including Teams) and adaptability with inhouse case management systems
- Certificate III/IV in Customer Contact/ Certificate III in Customer Engagement or relevant qualifications will be highly regarded.

**Who is **WaterNSW**?**

When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

Click for Position Description - If you are unable to access, please visit the job advert on the WaterNSW Careers Page.

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