Front of House Coordinator

**27th February, 2025**:
**Who are we?**

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 300 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

**About the role**

The Front of House Coordinator (internally known as Events and Facilities Coordinator) is responsible for ensuring the seamless and professional management of SA’s corporate hospitality facilities and meeting spaces. This role serves as the primary point of contact for meeting organisers and stakeholders, delivering exceptional service and support to ensure the success of all events and meetings. The coordinator also oversees the maintenance and readiness of these spaces, addressing facility and property-related requests to uphold the organisation’s standards of excellence.

**What you'll do**
- Oversee the front desk to ensure a welcoming and professional atmosphere for all visitors
- Coordinate daily mail collection and distribution, working closely with delivery partners to ensure timely handling of all correspondence
- Ensure all meeting rooms and employee kitchens are consistently clean, tidy, and well-maintained, creating a professional environment for both staff and guests
- Collaborate with colleagues to maximize the efficient use of on-site meeting rooms
- Manage relationships with external providers, such as our catering providers, to ensure the timely and flawless delivery of services for all meetings and events
- Support Events and Facilities Managers with the end-to-end planning and execution of events, ensuring every aspect is coordinated seamlessly from initial concept through to final completion
- Act as a point of contact for internal and external stakeholders, including clients, vendors, and suppliers, to ensure clear communication and alignment on event objectives
- Ensure event budgets are managed and tracked to ensure cost-effectiveness while maintaining high-quality standards
- Supervise all event activities, including setup, coordination and to ensure events run smoothly and meet expectations
- Respond to maintenance requests and ensure timely issue resolution
- Conduct regular inspections to identify maintenance needs and ensure compliance with safety standards

**About you**
- 2+ years’ experience in the hospitality or service industry preferable but not essential
- Experience in building strong relationships with internal and external stakeholders
- Outstanding written and verbal communication skills
- Strong organisational and time management skills

**Culture & Benefits**

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

Standards Australia offers many benefits such as regular team events, additional personal/carer’s leave, regular awards, and on-going training. Our award-winning People Perks program includes the following great benefits:

- Parental and secondary carer leave benefits - supporting you and your growing family
- Workiversary rewards - your commitment and loyalty won’t go unrecognised
- Early access to long service leave - why wait 10 years for long service leave? 5 years sounds a lot better

**What's next?