Academic Support Facilitator

Who we are:

- At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
- A progressive university, we ground our studies in industry. Expert academics bring their insights into the classroom, with a range of assessment types that aim to be authentic and informed by industry needs. Bridging the gap between study and work, our educators prepare students for career success and connect them with future employers. Building relevant skills, experience and networks from day one, students don’t just learn about their industry, they live it.
- What’s the job?
- Reporting to the Head of Academic Success, the Academic Support Facilitator is responsible for designing, implementing, and coordinating programs and initiatives that support the retention and success of students. This role involves collaborating with academic leaders, faculty members, and other stakeholders to design and deliver programs and services that promote student engagement, academic success, and personal development.
- Day-to-day accountabilities:
- In collaboration with relevant stakeholders including academic staff, Library information literacy specialists, and educational designers develop strategies to embed academic literacies, digital literacies, academic numeracies, and academic skills in the curriculum.- Conduct referred, individual consultations with students/small groups using a variety of technologies.- Provide systematic outreach to students who are identified as at-risk for academic reasons, including those on academic probation or warning, those with low GPAs, and those received through third party service provider alerts.- Assess the needs of referred students and conduct individual/group consultations with those students using a variety of technologies.- Maintain accurate and detailed records of student interactions and services provided using a student information system or other data tracking tools to monitor trends, patterns and issues, and inform the planning and design of sustainable quality and relevant services.
- Who you are- A Bachelor’s degree or higher is preferred- Experience in developing and delivering digital literacy resources and classes.- Experience in a student support role, specifically related to student learning/retention and success programs within the university sector- Experience in data management and analysis particularly in relation to student retention and success.
- We are currently recruiting to build out the capability across our team in delivering the academic skills that Torrens students _require_. Particularly, _expertise_ in _facilitating_ the development of academic literacies, academic skills, and digital _literacies is_ _needed to_ deliver on our commitments to students_. _Experience in developing and delivering digital literacy resources and classes will be a strong determinant of our preferred applicant, so please high_light any relevant contribution in a cover letter (no more than 2 pages)._
- Why join us?
- Bold, modern and agile, we’re Australia’s fastest-growing university going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000 + staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression.
- We are a private, for-profit university with a robust research agenda as well as social impact initiatives focused on making the world a better place. We encourage meaningful work from our academics that contributes to our overall mission.
- We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
- Our culture
- Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements (hours and ways of working will vary from role to role) that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._
- What we offer:

- We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
- A positive workplace e