Bookings Officer

**S32.5028 per hour + 12% Superannuation**:

- **Part Time - 15 hours per week**:

- **Work across our Leisure Facilities**

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability

Whitehorse City Council proudly manages Sportlink, Nunawading Community Hub, Aqualink Box Hill and Aqualink Nunawading, state of the art facilities that are leaders in the provision of leisure and aquatic services in the Eastern Region of Melbourne. We are seeking a Leisure Bookings Officer to join the existing team.

**The role**:
The position will provide outstanding administrative services and support for Council’s Leisure Facility bookings. You will be required to work across Aqualink Box Hill, Aqualink Nunawading, Sportlink and the Nunawading Community Hub.

The position is for 15 hours per week, spread across the week including one Saturday shift every fortnight. Some flexibility in hours may be considered for the successful applicant.

**Week 1**

Monday: 9:00 AM - 2:00 PM
Wednesday: 10:00 AM - 2:00 PM
Thursday: 10:00 AM - 1:00 PM
Friday: 11:00 AM - 2:00 PM

**Week 2**

Monday: 9:00 AM - 2:00 PM
Wednesday: 10:00 AM - 2:00 PM
Thursday: 10:00 AM - 1:00 PM
Saturday: 10:00 AM - 1:00 PM

**About you**:
To be considered for this position you will have:

- Demonstrated experience in administration tasks and data entry.
- Demonstrated experience in provision of front line customer service.
- Experience with Perfect Gym Solutions point of sale (or similar) and EFTPOS technology.
- Demonstrated communication skills to enable positive interaction and effective customer service with patrons and other employees from a wide variety of backgrounds.An ability to manage own work and prioritise tasks to meet deadlines within a busy environment.

**Further Information**

Further information is available from Kieran Schneider on 8873 9158. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 3 August 2025.

**Come and join the transformation**
- Download the Position Description: _

Leisure Facilities Bookings Officer_0 (1).pdf
- City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
- Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

- A welcoming and supportive working environment
- Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
- Extensive employee health and wellbeing programs including flexible working arrangements
- Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
- Competitive terms and conditions of employment
- Ample onsite parking at most facilities with ready access to public transport
- Active Social Club with a calendar of events through the year