Case Manager

2 days ago

Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

**Case Manager, Study Melbourne**
- _Salary: $97,955 - $111,142 (Plus Superannuation)_
- _Fixed term role: until 17 December 2026_
- _Usual hours of work: Full time (flexibility may be available)_
- _Usual work location: 17 Hardware Lane, Melbourne_

**The Role**

This is an exciting opportunity for a suitably qualified social worker (or similar qualification) to join the Study Melbourne Hub, Victoria and help deliver a suite of welfare support services to international students whilst they study in Victoria.

Working as part of a close-knit team, the position is also responsible for fostering a welcoming environment for international students visiting the Hub, giving presentations to students and stakeholders, and undertaking a wide variety of work across the team including project delivery.

The responsibilities of the Case Manager will include:

- Providing intake, assessment and casework services to international students, which are informed by social work theories and frameworks.
- Ensuring that all casework, financial and project files are maintained to high standards including appropriate levels of client contact, communication, professional documentation, record keeping, data collection and storage.
- Delivering services that are culturally responsive and support the empowerment of international students.

**The Team**

The position of Case Manager, Study Melbourne forms a part of the Trade, Global Engagement, International Education and Migration branch within the Industry, Trade, and Investment group.

The Industry, Trade, and Investment (ITI) group works closely with businesses locally and globally to grow Victorian jobs, drive innovation, and increase Victoria's international competitiveness. We champion Victoria as a destination of choice for trade and international investment, international education, and innovation.

**About You**
- Demonstrated experience undertaking intake assessment, case planning and referrals within a well-developed practice framework including risk assessments. The ability to maintain client files to high standards including the management of professional documentation, appropriate record keeping, data collection and storage.
- Demonstrated and well-developed interpersonal communication skills that show empathy, non-judgment, discretion and an awareness of professional boundaries in responding to clients, team members and stakeholders
- Excellent written and verbal communication skills for both promotional (presentations) and educational events and for effective casework delivery.
- A relevant tertiary degree in Social Work or other related discipline is a mandatory requirement to be eligible for this role.

**Further Information**

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

**How to Apply**

**Applications close at 23:59pm on 9 September 2025**.

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