Aquatic Services Coordinator

**VIC, WaterMarc Banyule - Greensborough 3088**

- Full Time position (38 hours)
- Great career paths and development with an entrepreneurial organisation
- Enjoy a great work / life balance with mornings, evenings and weekend shifts
- Opportunity to make a real difference to our community
- Free facility access

This is a great opportunity for swim school leaders who enjoy swimming, love working with children, who want to lead a team teach the skills of swimming and the value of water safety.

**The Role**

The **Aquatic Services Coordinator** is responsible for the management and operation of the swim school and related services and will lead the Aquatic Services Officers / Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.

The Aquatic Services Coordinator will deliver exceptional customer service and have in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge. Organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.

The Aquatic Services Coordinator will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.

You will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work. The role is structured to be a people driven leadership role.

Key accountabilities include:

- Promote the GOswim program in line with Belgravia standards
- Implement processes for the success of the GOswim Program
- Adhere to business plan objectives and events calendar
- Assist the leadership team to investigate accidents and incidents
- Number of schools attending the program
- Retention of schools
- Assist in lead generation through digital and traditional marketing activities

**About You**

You will have a passion for swimming and the progression of students. You should be energetic, dynamic, outgoing and fun, with a flair for working with children. You will need outstanding communication skills and a commitment to customer service excellence to ensure school group bookings gain maximum benefit and enjoyment from the services provided. You will build positive working relationships with all the schools in the catchment area who currently direct students to the centre and foster new relationships with those that don’t currently direct students to the centre.

Successful applicants will demonstrate the ability to communicate and interact effectively with students that have a diverse range of ages, abilities, cultures and needs.

To be successful in this role you will have a minimum of 2 years’ experience in a Swim School environment and demonstrated ability to lead a team. You possess values such as integrity, excellence, courage, openness, respect, leadership and accountability and must be able to run swim classes in the absence of a swim teacher.

Skills & Attributes:

- Energetic, innovative and decisive teaching style
- Excellent verbal and written communication skills
- Ability to work effectively both independently and as a strong and valuable part of the team
- Strong people leadership with an ability to inspire others

**Essential Criteria**

- AUSTSWIM Teacher of Swimming and Water Safety Certificate (AUSTSWIM or equivalent)
- AUSTSWIM extension certificates (desirable but not essential) or equivalent
- Previous Swim School or Leisure Supervisor Experience
- Demonstrated business and/or marketing experience
- Previous experience leading/reporting/monitoring financial outcomes
- National Police Check
- Working With Children Check (or equivalent)
- Level 2 First Aid and current CPR
- Legally entitled to work in Australia
- Ability to work mornings, evenings and weekends. Your rostered shifts would be 10:30am-7:15pm Tuesday - Friday & 7:30am-12:30pm Saturdays (must be empathetic to the needs of the classes)

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different