Desktop Support Officer

2 weeks ago

Sydney, Australia Colliers International Full time

Company Description

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

**Job Description**:
We are looking for a highly organised Desktop Support Officer to join our National IT team based in Sydney CBD. Reporting into the Service Desk Manager, this role will be responsible for providing excellent customer service to all levels of the NSW business in an efficient, personal, and professional manner.

**Some of the key responsibilities in this role include**:

- Identifying and proactively resolving IT issues, primarily for the Sydney offices.
- Providing first and second level hardware and software support.
- Adhering to all processes and documenting procedures accordingly.
- Making recommendations on upgrades and replacements when necessary.
- Proactively building the IT brand via local delivery of customer facing technology initiatives.
- Participate In projects as required.

**Some of the key technologies that this position will be supporting are**:

- Windows 10.
- MS Office 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint.
- Citrix.
- MS Teams.
- Audio and Visual (conferencing).
- SCCM.
- Intune.

**Qualifications**:
**To be successful in this role you will have**:

- Tertiary qualifications with demonstrated working experience in a IT customer support role within a corporate office environment.
- A minimum of 3-5 years’ experience in similar IT support roles.
- Strong customer/client focus with excellent communication skills.
- Experience with hardware lifecycle management would be an advantage.
- Experience of building business relationships and servicing senior level management.
- Ability to confidently deliver any information session or training as required.

Additional Information

for more information.

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