IT Desktop Support Officer

4 days ago

Sydney, Australia Axiom Technologies Full time

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

**Desired Experience**:
Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Ability Restart/bounce the Azure components/clusters/VMs.
Identify issues at Azure level and resolve.
Printer troubleshooting
Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows.

**Personal Attributes**:
Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

**In-depth knowledge of**:
Windows OS (e.g. XP, Vista, Windows 7, 10)
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

**Basic knowledge of**:
Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

**At least two of the following**:
PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

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