IT Desktop Support Officer

4 days ago

Sydney, Australia Axiom Technologies Full time

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

**Desired Experience**:
Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Ability Restart/bounce the Azure components/clusters/VMs.
Identify issues at Azure level and resolve.
Printer troubleshooting
Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows.

**Personal Attributes**:
Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

**In-depth knowledge of**:
Windows OS (e.g. XP, Vista, Windows 7, 10)
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

**Basic knowledge of**:
Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

**At least two of the following**:
PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

  • Desktop Support

    7 days ago

    Sydney, Australia Total IT Global Full time

    Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate...

  • Desktop Support Officer

    2 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Desktop Support Officer - Contract Type: - Full Time- Location: - Sydney CBD - New South Wales- Salary: - AU$75000 - AU$85000 per annum + 17.5% Superannuation- Reference: - 7032- Contact Name: - Michael Romarate- **Job Description**: **The Client** This government body is seeking an experience **Desktop Support Officer** to work in a large and complex...

  • Junior Desktop Support

    1 week ago

    Sydney, Australia Brennan IT Full time

    5 day onsite in Thornleigh office - competitive salary - full time opportunity - starting immediately **Responsibilities**: - Provide first-line support for desktop, laptop, and peripheral hardware issues. - Windows 10 support, installation and configuration - Troubleshoot and resolve software issues on Windows operating systems. - Microsoft 365...

  • Desktop Support

    1 week ago

    Sydney, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Lead Senior Desktop Support Officer

    4 weeks ago

    Sydney, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney. Responsibilities - Provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support. - Provide support to the Desktop Support Team with...

  • Casual - Desktop Support

    4 days ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Level 2

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** We are a large national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by...

  • Desktop Support Technician

    2 weeks ago

    Sydney, Australia Provested IT Solutions Full time

    Provested is an IT Service Provider for select Government clients. We are offering an exciting opportunity for any aspiring Desktop/Network IT Support officer within our Education Portfolio. **The Company**: Provested provides the highest standard in IT Support Services to government schools. Most schools use teachers to manage their technology. Provested's...

  • Desktop Technician

    1 week ago

    Sydney NSW, Australia EIL Global IT Solutions and Services Pvt Ltd Full time $90,000 - $120,000 per year

    About Us:EIL Global is a leading IT services provider across Asia Pacific and EMEA, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, we deliver professional and managed services that empower clients in their digital transformation journey.Role Overview:The Desktop Technician will provide advanced technical...

  • Desktop Support Engineer

    1 day ago

    Sydney, New South Wales, Australia Better Staff Full time $60,000 - $90,000 per year

    IT Desktop Support (Level 1 & Level 2 Opportunities)SydneyGreat IT Support role with amazing perksPermanent Position - Full time on-siteJoin a well-established Australian business that has expanded internationally and continues to grow. They're known for looking after their employees, offering plenty of perks and creating a culture where people coming into...