Export Customer Care Representative

2 weeks ago

Melbourne, Australia CMACGM Full time

Gain experience in international business from the biggest shipping line in Australia

Based in South Wharf, Melbourne - easy-to-commute location and easy access to public transport

Hybrid working (3 days in the office, 2 days WFH)

Full and extensive training provided - direct industry experience is NOT required

Jump Aboard for #betterways

**Culture & Benefits**:
We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

As part of our Employee Experience offering, CMA CGM offers a number of perks including:
Flexible working options

Annual health checks for all employees

Study leave and study reimbursement

Discounted car parking at the DFO South Wharf

Novated car leasing

Social Club activities all year round

Discounts at selected food outlets

Discounted access to Push Fitness

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

**About the Role**:
Efficiently handle all enquiries from a group of designated clients.

Liaise with clients regarding schedule changes and operational issues.

Participate in Client meetings as required or initiated

Attend to incoming calls in a timely manner.

Assist customers with export container release and import delivery order inquiries

Promotion of Value-Added Service as requested.

Adhere to the highest industry standard and reputation for customer responsiveness and consistency of excellence in service.

**To be successful in this role, you will need**:
Completing of year 12 or equivalent or tertiary qualifications in relevant fields

1-3 years of experience in customer service roles.

Customer oriented approach with excellent communications skills, both written and verbal

Problem-solving skills with the ability to foster relationships with customers

Able to multitask and work autonomously with minimum supervision

If you are a New Zealand citizen and looking to relocate to Melbourne, Australia, you are more than welcome to apply.

Please note that remote working in overseas locations are not considered.

**About Us**:
We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

Come and find your better way with us...

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