Frontline Rostering Officer

Seven Hills location
- Monday to Friday 8am-4pm
- Full-time Max term contract until March 2026

**Purpose of the Frontline Rostering Officer role**

As Frontline Rostering Officer at Achieve Australia, your primary goal is to create and maintain rosters for several of our sites. This is a key role to ensuring our disability support services run efficiently. This role is based at our Seven Hills site and is required to work onsite from 8am to 4pm Monday to Friday.

**Why Join Team Achieve?**

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.
We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.
We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

**Role Responsibilities**:

- Create and manage Master Rosters and coordinating day-to-day rostering requirements across sites.
- Directing and allocating resources as directed by the operation managers, ensuring business processes have been followed and exceptions manage.
- Escalating any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.
- Ensuring the information in Rostering System are accurate and up to date at all times.
- Working closely with Service Managers to optimise workforce planning and cost effectiveness.

**To be successful in this role, you will need**:

- Rostering / scheduling / workforce planning experience.
- Knowledge of rostering systems, HR practices and award principles.
- Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services.
- Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
- Organisational and time management skills including the ability to prioritise a demanding workload.
- Advanced computer literacy e.g., MS Office and Excel.

**Great employee benefits**:

- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
- Regular training and support to succeed in your role, including paid induction for frontline staff.
- A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.
- Reference checks
- National Police check
- NDIS Worker Check
- Working with Children check
- Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

**Accessibility and more information**:
If you need any **reasonable adjustments** to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.