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Client Services Officer

2 weeks ago

Wangara, Australia Australian Laboratory Services Full time

Full Time position with career development opportunities
- Training and support provided
- Free onsite parking

**Imagine your future with us**
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

**The day-to-day**
An opportunity now exists at our Geochemistry division at **Wangara** for a **Client Services Officer** to join our successful Client Services team.

We are seeking a self-motivated person who understands the industry, business, and client requirements and will be capable of advising clients and staff on the technical aspects of environmental analysis.

This is a **full-time** position. You will work closely with our clients, providing quality service through technical and analytical advice and facilitating project delivery through effective communication and project management.

Responsibilities include but are not limited to:

- Facilitating the resolution of client queries in a timely and professional manner.
- Preparation of Quotations, including follow-up.
- Analytical and Field data entry.
- Provide telephone assistance and advice to clients.
- Liaising between the Work Order Write-Up team, Sample Prep/Receipt team, and the Laboratory to ensure efficient and timely receipt, analysis, and reporting of client results.
- Working with new and existing clients to increase revenue
- Project implementation and monitoring ‘managed’ projects through the laboratory.

**The Essentials**
- Interest in Science & a passion for Client Service (Essential)
- Experience in commercial environmental laboratories (desirable)
- Bachelor of Science (Chemistry or equivalent) (desirable but not essential)
- Strong customer service focus with a drive to go the extra mile
- Proactive ‘can-do attitude to deliver solutions to our clients
- Commitment to ‘quality without compromise’ in line with our Quality Management System
- Strong organisation and multitasking skills
- Excellent verbal and written communication skills
- Professional phone manner

**Working at ALS**
Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones to reach your full potential. We invest in our people with various programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible,, and rewarding career that has a positive impact on our people, the planet, and the communities where we work.

Our benefits include:

- Discounts with Bupa, HCF, Hertz, HSBC, Virgin Australia
- Opportunity to salary sacrifice car costs with Autopia
- Corporate superannuation benefits with Australian Retirement Trust
- Online learning system with extensive modules of choice
- Employee Assistance Program providing counselling, support and coaching
- Friendly working environment with accessible management
- Influenza Vaccinations

**Everyone matters**

**About ALS**
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across various industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

**Eligibility**
To be eligible to work at ALS, you must be an Australian Citizen or Permanent Resident or hold or be able to obtain a valid working visa.

**How to apply