Junior Salesforce Administrator

Corporate Office
- 15 Oct- Written By Human Resources

**Division/Branch**: Youthworks, Accounts, Data, Finance

**Location**: Clarence Street, Sydney, NSW (Hybrid once training is complete)

**Job Type**: Permanent, Fulltime (5 days per week)

**Closing Date**: As soon as the position is filled

The Finance Team ensures Youthworks is well run: that it operates within budget; plans effectively; stewards its resources; manages its employees well; has appropriate information systems; acts in compliance with appropriate policies and legislation; acts in alignment with its strategy; and identifies and manages risks. The division also undertakes special projects: assisting the CEO to formulate and execute a strategy; identifying areas for organisational and cultural improvement; executing key strategic projects relating to existing divisions; and exploring new opportunities that align with Youthworks’ strategy.

**About the role**:
The Junior Salesforce Administrator will support the management of Salesforce. Responsibilities include user assistance, system configuration, data management, reporting, and training. Working within a small Salesforce team, the Junior Administrator will gain hands-on experience across a wide range of projects and tasks, providing a strong foundation to rapidly develop their administrative skills and expertise

**Your responsibilities**:
**POSITION RESPONSIBILITIES**
- Provide first-line support to internal Salesforce users, resolving or escalating issues as required.
- Manage user setup, profiles, roles, and permission sets.
- Assist with data imports, exports, deduplication, and data cleansing.
- Maintain and configure custom fields, objects, page layouts, and record types.
- Support automation processes (flows, workflow rules, process builder).
- Develop and maintain standard and custom reports and dashboards.
- Assist with sandbox management, testing, and deployments under guidance.
- Prepare training materials and run user training sessions alongside the Platform Head.
- Support change management by documenting enhancements and communicating updates.
- Contribute to small projects and system improvements under the Platform Head’s direction_._

**Additional Responsibilities**
- Undertake other duties related to the role as directed by the CRM Platform Head

**Employee Responsibilities**
- Attend Youthworks conferences, events, and training
- Adhere to Youthworks policies and procedures
- Propose and undertake appropriate professional development
- Keep abreast of industry knowledge, initiatives, and changes for continuous improvement in service delivery
- Perform additional duties within skill set as required from time to time
- Comply with Youthworks standards as well as industry regulations and safety standards
- Contribute to the improvement of the policies and procedures
- Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly
- Model Christian behaviour in all aspects of the role
- Work autonomously and effectively in a ministry environment where it is important that time is used efficiently, honestly, and resourcefully
- Be an active team member participating in team meetings and devotions, and be an active member of the Youthworks community
- Demonstrate continual commitment to Youthworks’ Mission
- Work consistently with the values and ethos of Youthworks as a Christian employer

**You will need to demonstrate**:
**Essential**- 1-2 years of Salesforce administration or CRM support experience.
- Familiarity with user management, reports and dashboards, and data operations.
- Hands-on experience with Salesforce configuration (objects, fields, layouts, validation rules).
- Understanding of Salesforce automation tools (flows, workflows, process builder).
- Basic knowledge of data loader and import/export tools.
- Strong problem-solving skills with high attention to detail.
- Good communication skills, able to support and train end users.
- Collaborative mindset and eagerness to learn in a small-team environment
- An ability to work to set deadlines
- Flexible, collaborative, proactive and innovative
- Excellent personal presentation
- Excellent organisational and time management skills with the ability to be flexible to reflect changes in priority
- A systematic and focused approach to tasks with a strong attention to detail
- An ability to work with a wide range of employees to achieve effective outcomes
- A strong work ethos
- Commitment to personal ongoing learning
- Personal Christian faith and willingness to work within an Anglican organisation
- Commitment to work with Youthworks mission
- Verified and Cleared NSW Working With Children Check number for paid employment

**What we would really like you to have**:
- Personal Christian faith with active involvement in a local church and willingness to work within an Anglican organisation.
- Commitment to Youthworks’ mission.
- Salesforce Administrator Certification (ADM-201) or working towa