Client Intake Officer

1 week ago

Belmont, Australia St Jude's Disability Services Full time

St Jude's are always growing, and this is a newly created role
- Join a leading, successful provider of NDIS services in Australia
- Signficant career progression opportunities are attached to this role

**About Us**
St Jude’s has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Western Australia since 1982. In recent times, our organisation has been experiencing substantial growth as a direct result of the quality of the services we provide. Our significant experience in service delivery is reflected through 40 years of providing quality services and maintaining the highest of standards for our clients.

**About the Role**
**Due to an exciting period of growth, the St Jude's Accommodation team are searching for an additional Client Intake Officer position**
This role is responsible for liaising with new and prospective St Jude's clients who are attached to our supported housing (accommodation) business unit. The role works closely with several other internal stakeholders to ensure that our services are being promoted and marketed effectively so that we have an active referral pipeline of potential new clients. The role then takes responsibility for following up these new opportunities in a timely, effective manner, with an emphasis placed on guaranteeing that new and prospective clients have a friendly, informative and wonderful experience when working with St Jude's.
**Key duties include**:

- Acting as a point of contact for prospective clients and representing the organisation
- Updating referral information in all appropriate systems
- Working closely with the St Jude's marketing team to successfully promote and expand referrals to our accommodation services, including attending expos
- Working with internal stakeholders to ensure that service commencement proceeds in line with advised expectations
- Provide regular reporting to stakeholder management on the status of new opportunities and client funding

**This role is being hired on a permanent full time basis and is located at our central office in Belmont.**

**Skills & Experience**
**Key Requirements include**:

- Experience or knowledge of the NDIS and/or mental health services is desirable, but not essential
- Significant previous experience in marketing and sales roles where there was a requirement to drive new business is essential
- Possess or willing to obtain
- NDIS Worker Screening Check
- COVID-19 Vaccinations
- Working With Children Check

**Culture & Benefits**
This role represents the opportunity to join a leading organisation within the Disability sector during a significant period of growth. You will be provided with a supportive and constructive environment which will position you to succeed. You will work closely with the rest of the Accommodation team in central office, a closely connected group of highly motivated and successful people. St Jude’s has a strong track record of internal promotion and there is the strong potential for career growth attached to both the role and the organisation.

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