National Account Manager

**Who we are?**

The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream.

**About The Magnum Ice Cream Company**:
The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments - and having fun doing it.

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.

We dream big but keep things simple to act fast.

If you want to **grow with us, make an impact, and shape the future of Ice Cream**, this is the place for you

**Job Purpose**

To strategically manage and grow the Aldi and Costco accounts with the purpose of delivering mutual value. The Account Manager plays a pivotal role in executing category plans, driving sales performance, and ensuring end-to-end alignment across merchandising, marketing, and supply chain teams. Through strong commercial acumen, data-led insights, and collaborative engagement, the role supports Aldi / Costco and TMICC in delivering customer-first solutions and achieving sustainable business outcomes. **This role is a permanent, full time opportunity based in the Sydney CBD and comes with hybrid working arrangements.**

**Key Responsibilities**:

- Lead and grow our strategic partnerships with Aldi / Costco / Alt Channels, with the consumer at the centre, collaborating both internally (Category, Marketing, Supply Chain) and externally (Category Managers, Promotions Managers, Supply Chain).
- Unlock and deliver a long-term **Joint Business Plan (JBP)** centred around driving category growth and anchored to both businesses strategic synergies.
- Input into the development and implementation of long-term strategies to meet future customer requirements.
- Leads **range reviews** working in collaboration with the Category and Marketing Teams.
- Management of the internal Sales and Operations Process (S&OP) for your customer set (Volume, Net Sales, Trade Spend).
- Achievement of Sales targets within Trade Spend framework.
- Analysing and Reporting on Aldi / Costco / Alt Channels account performance.

**What you will need to succeed?**
- Strong self-motivation, ability to work independently and “get things done” in a timely manner
- Superior interpersonal & communication skills with a customer service mindset
- Exceptional attention to detail
- Ability to anticipate needs and solve problems proactively
- A natural collaborator - you’ll work well as part of the team, there is no such thing as “not my job” here - we have one shared purpose, to drive growth, whilst protecting the Ice Cream business from risk.

**Skills**
- Collaborates with the Category team to enable and support the right **category growth management** approach to ensure the triple-win (customer, shopper, TMICC).
- Deeply understands their customer and uses that knowledge to build strong **customer relationships** that align key Unilever and customer stakeholders.
- Is **data literate**, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever.
- Understands how to **execute with excellence** with the customer, whether it’s through knowledge of supply chain expectations or deploying activities in-store.
- Proficient in **negotiating** complex agreements and resolving conflicts among multiple stakeholders (internally and externally).
- Knows how to use the right questions to understand the customer’s challenges and needs, **building compelling propositions** that meet them.

**Experiences & Qualifications**
- 5+ years of Sales experience, ideally with time in an account management role
- FMCG experience is preferable
- Experience in managing and executing a joint business plan
- Experience in developing and managing a forecast (volume and trade spend)
- Experience with Nielsen Data and a track record of turning data into insight

**Leadership**:

- You are energized by delivering fantastic results. You are an example