Principal, Network Operations Ip Services Access and Core

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers
The Principal Network Operations for IP Services Access & Core plays a pivotal leadership role in ensuring the operational performance, reliability, and strategic direction of IP technologies within the Optus Network. This includes coordinating incident, change, and problem management processes, while managing a team of Senior Technical Specialists and indirectly leading the Genesis Managed Service partnership. The role is focused on resolving complex faults, driving long-term problem resolution, and embedding continuous improvement to minimise service disruptions across IP Access and Core environments
In addition to operational leadership, the role has a strong strategic focus—championing the development and implementation of AI and automation within Network Operations, improving network resilience, and reducing risks such as single points of failure. The Principal is also a key contributor during crisis scenarios, translating complex technical updates into executive-level insights. With a strong customer-centric approach, the role supports broader transformation initiatives across the network, influencing service management, network design, and technology evolution to ensure outstanding customer experience and operational excellence
The day to day
Supervise the resolution of complex network faults and lead technical investigations to identify root causes and implement permanent solutions in collaboration with internal and external business partners.
Implement and recommend process changes to provide efficiency, improved reliability, and consistent outputs
Managing escalations from the Service Assurance Managers / Stakeholders
Mentor, manage and guide a team of up to 12 Technical Specialists, driving performance through coaching, strategic direction, and operational leadership.
Supervise and review critical service levels and KPIs from the Managed Service partner, ensuring continuous improvement and operational accountability.
Represent Network Operations in planning and delivering network upgrades, expansions, and onboarding of new technologies to support revenue growth and customer retention.
Lead transformation initiatives focused on automation, service resilience, and strategic improvements in line with business goals.
Maintain strong interworking relationships with service partners and represent the IP Access and Core team in governance forums, change boards, and service performance reviews
Why you are our next Principal Network Ops - IP Services Access and Core
Proven experience leading technical teams, with a strong track record in building high-performing teams, setting strategic direction, and delivering in high-pressure environments.
Extensive experience in IP technologies (CPC, DDoS, Firewalls) and infrastructure, with a solid understanding of service operations and network performance.
Ability to lead major initiatives including AI and automation in operations, aligning with medium-term organisational goals to improve efficiency while managing costs.
Good ability to engage and influence internal stakeholders, Managed Service Providers, and vendors to ensure alignment, accountability, and continuous service improvement.
Skilled in working across business units and engineering teams to drive outcomes, manage competing priorities, and contribute to long-term strategic planning.
Superb communication and presentation skills, with the ability to represent Network Operations at senior leadership forums, articulate business needs, and influence strategic decisions
What’s in it for you?
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
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