Client Services Executive

Role: Client Services Executive

THE OPPORTUNITY

We're MiQ, a programmatic media partner for marketers and agencies. We're experts in data science, analytics and programmatic trading, and we're always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

As a member of the Client Services team you will work closely with other departments including Sales, Trading, Solutions and Analysis; not only within Australia but across our Global footprint. And of course be a key point of contact for our clients. This presents a fantastic opportunity to gain a holistic view of the business and how it works. As the department, and business, are growing rapidly there is scope for you to really make this role your own.

JOB RESPONSIBILITIES

Project Management:

- Be the glue between internal departments
- Ensure smooth set up and running of all booked activity, keeping everything moving through the campaign lifecycle to deadline
- Regularly exceed project expectations (deadlines, deliverables, costs, campaign set up)
- Manage internal processes to insure the most efficient way of working

Communication & Collaboration:

- Proactively spot issues in advance and highlight for clients
- Consistently frame communications to reflect appropriate level of urgency and job role
- Build genuine relationships with clients and be the key contact particularly at the point of booking and once live in terms of troubleshooting and growing the account
- Support client engagement with hotdesking and entertaining where required

Insight Development:

- Proactively connect multiple data points to drive solutions for clients
- Collaborate with Analysis, Sales and Trading to build out insights and take the lead on workflow
- Consistently deliver inspiring and actionable insights with tailor made recommendations for our clients

Influencing:

- Excite people about working together by demonstrating both personal and business value for them
- Proactively set up and lead team huddles to discuss opportunities to expand and deepen relationships with clients
- Leverage information gathered through conversations to adapt our offering to different clients
- Persevere with ideas and projects when faced with roadblocks; adapt approach where necessary to drive forward

Innovation:

- Investigate and understand MiQ platform capabilities, beyond what is required, to accomplish daily tasks
- Share new ways of working to drive performance
- Recommend new ways we can work with our clients to grow the business

REQUIRED EXPERIENCE
- Worked in a team environment
- 1-2 years office experience
- Client Services/ Sales Support background/ Ad-ops
- Client Facing
- Media Agency Experience
- An understanding of creative trafficking, adserving and pixels

REQUIRED SKILLS
- Proactivity & use of initiative for problem solving
- Self Sufficient
- Highly organised and excellent time management skills - with the ability to prioritise and manage workload effectively
- Working under pressure in a fast-paced environment
- Attention to detail
- Advanced skills in Microsoft
- Ability to work well in teams
- Innovation/ Creativity
- Good communication skills
- Strong interpersonal skills
- Alignment with MiQ's core values/culture
- A can do' attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales

WHAT WE VALUE IN OUR PEOPLE

Passion - We love and live what we do

Determination - We always find a way to figure it out

Unity - We back each other and challenge each other

Agility - We anticipate the unexpected, embrace and adapt to change

Courage - We dare to think unconventionally

At MiQ, we don't just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.