Client Experience Manager

Company Description
**All about Powered**:
Powered is Nine’s marketing services team, built specifically to help brands grab hold of big marketing moments that are amplified through amazing content. We get amazing results for our clients by integrating their brands with programs like **Love Island, Married At First Sight** and **The Australian Open**.

We work with clients to really understand their business - then select the right environments across our vast storytelling ecosystem in broadcast, print, digital and radio. Our team of strategic thinkers develop tailored solutions for some of Australia's most high profile marketers - and we have a seat at the table with great brands and their agencies.

Powered has a diverse offering across strategy, creative development and production, content integration and content marketing.

**Nine**:
Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.

**Job Description**:
The Client Experience team supports the national sales team to deliver a best in market experience for our commercial partners. The Client Experience Manager is responsible for the tracking and delivery of client projects.

You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations.

Through a thorough understanding of our customers’ needs and goals you will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

**Key responsibilies**:

- Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organized and capable of managing multiple teams and projects at different stages.
- Have a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail.
- Be a problem-solver who can act quickly and effectively. You'll need to follow your instincts to anticipate and handle problems, and to communicate them to clients.
- Responsible for relevant client communications, to effectively manage conflict resolution, and compliance on client deliverables.
- Stakeholder management and collaboration with multiple internal departments with the ability to develop collaborative working relationships.
- Operate effectively in a solutions-based culture and demonstrate proactivity and collaboration at all times.
- liver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners.

**Qualifications**:

- You have between 2-4 years project management / implementation experience ideally in a media environment.
- Understand the media/advertising landscape and creative process.
- You have had some exposure to either brand and content integration, multiscreen solutions across television, digital, radio, social, licensing and/or events.
- Highly organised multi tasker with exceptional attention to detail and ability to work to deadlines.
- Outstanding project management skills with a relentless focus on quality output, ability to solve problems and think proactively.
- Strong verbal and written communication skills with the ability to build and maintain strong relationships with people and relate to people at all levels of client/agency organisations.
- Proficient at Microsoft Word, Outlook, Excel, Power Point, Gmail, Google Drive, Google Sheets.
- An ability to thrive in a fast-paced, growing environment.

Additional Information
**Life at Nine**:
Nine is a people business. Being part of the team means you’ll be in a culture that promotes creativity and innovation, diversity and inclusion, is open to feedback, rewards impact and ensures everyone is heard. Importantly, you'll receive the following:

- Competitive base salary and market leading Incentive Scheme that rewards and recognises performance & success
- Our commitment to supporting your career growth at Nine - we'll listen to your goals, provide feedback and work with you on a tailored development plan that includes mentoring, coaching and training.
- Every day is flexible - we believe in the future of work where our work is led by task and purpose.
- Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
- Brand new offices in the heart of North Sydney - within our building are our news and filming studios where all the action happens plus Harbour views
- 16 weeks paid primary carer's parental leave.
- Discounts on lifest