Experience Design Specialist

**Job ID**: 302641
- **Date posted**: 06/08/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

What you need to know
- Position type: Permanent, full-time (76 hours per fortnight)
- Work model: Hybrid - 3 days on-site, 2 days from home, once established in the role
- Work location: Customer Service Centre (RCMP), Tempe NSW
- Working hours: 9:00am - 5:00pm Monday to Friday, with occasional after-hours international global team meetings.
- If successful this role will commence from Monday, 10 November 2025

**About this work area**As an Experience Design Specialist your responsibilities will include, but are not limited to:

- Leading digital-first projects with a focus on efficiency, innovation, and timely delivery.
- Localising global initiatives to ensure relevance and impact across both AU and NZ markets.
- Coordinating and communicating implementations across RCMP to align expectations and drive engagement.
- Managing scope, timelines, risks, and resources across multiple initiatives.
- Building and guiding high-performing project teams with the right capabilities.
- Maintaining and evolving digital tools to support operational excellence.
- Designing and delivering training programs to support new ways of working.
- Collaborating across country and global teams to identify improvement opportunities.

As an Experience Design Specialist, you bring a strong foundation in contact centre operations, and a passion for creating exceptional customer experiences. You’re confident navigating complex environments and thrive when collaborating across diverse teams. In addition, you are or have:

- Prior experience in project management, service design and continuous improvement.
- Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
- Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
- Equipped with a strong understanding of customer needs and digital tools, with the ability to translate requirements into practical solutions.
- Excellent written and verbal communication skills, with the ability to communicate with impact and translate strategic goals into actionable plans.
- Strong relationship-building skills, with the ability to work collaboratively with a diverse range of stakeholders, across all levels of the business.
- Comfortable working in a fast-paced, dynamic environment with shifting priorities and time-sensitive demands.
- Experience in continuous improvement and the six-sigma framework is highly regarded.

**We need people like you**At IKEA, work is so much more than a job. Come join us