Continuous Improvement Specialist

**Job ID**: 265050

**Date posted**: 22/11/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is permanent Full-time, 76 hours per/fortnight.
- The internal job title for this role is Experience Design Specialist.
- Hybrid working is supported, 3 days in the office/unit and 2 days from home.
- This role requires availability to work Monday to Friday, 9am
- 5pm.

**About this work area**

As an Experience Design Specialist your responsibilities will include, but are not limited to:

- Drive digital-centric project management strategies to optimise efficiency, innovation, and seamless delivery of projects.
- Make necessary country-specific adaptations to globally created initiatives, in agreement with group Experience Design Specialists, to ensure local relevance.
- Ensure that upcoming and ongoing implementations and initiatives are communicated clearly to all relevant stakeholders in the local RCMP, securing common expectations and co-worker engagement.
- Drive and execute complex local implementations, including managing time, cost, scope, risk control, co-worker training, stakeholder management, reporting, and follow-up.
- Identify, engage, and lead co-workers with key competences for the specific initiative to build a high performing project team.
- Maintain, update, and manage change in relevant digital tools to secure functions are always up to date.
- Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep co-workers up to date on procedures and ways of working.
- Ensure close collaboration with all parts of the RCMP, both on country and global to capture input on improvements needs.

As an Experience Design Specialist you are:

- Passionate about project management, service design and continuous improvement.
- Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
- Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
- Equipped with a good mix of customer and tools knowledge, with the ability to turn requirements into practice.
- Build trustful relationships and influencing stakeholders on all levels comes naturally for you.
- Experience in continuous improvement and the six sigma framework is highly valued.