Operations and Insights Coordinator

2 weeks ago


Greater Adelaide SA, Australia RAA Full time

**Join a collaborative culture where your contributions matter**:

- **Full-time fixed term contract until February 2026**:

- **Adelaide CBD location with WFH opportunities**

**Your new opportunity**

An exciting opportunity to be responsible for the success of our RAA Rewards program by delivering invaluable insights and operational support. Through continuous improvement and strategic program development, the aim is to cultivate a larger base of loyal, engaged, and rewarded members, ensuring sustained growth and relevance. In addition, you will:

- Coordinate the onboarding process for new RAA Rewards partners, ensuring compliance with legal, cyber and tracking requirements.
- Track consumer behaviour trends and elevate opportunities to align offerings with evolving members needs and enhance satisfaction and program engagement.
- Use a data-led approach to identify trends in member transactions and identify initiatives to increase member engagement.
- Build and maintain strong working relationships with partners, suppliers, and internal and external stakeholders to get the best outcomes for the partner, RAA, and members.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Tertiary qualification in Business Administration, Marketing, or a related field.
- Previous experience in operations, analytics, or marketing coordination essential.
- Sound understanding consumer loyalty programs and understanding of customer behaviour dynamics.
- Strong understanding of membership concept and value delivery.
- Knowledge and understanding of the SA market.
- An eye for details and penchant for tech and analytics.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- including work from home
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.



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