Roadside Patrol Technician

2 weeks ago

Joondalup, Australia Royal Automobile Club of WA Full time

Are you a skilled and enthusiastic automotive mechanic looking for an exciting opportunity to showcase your talents while providing exceptional service to motorists in need? RAC WA, is seeking a dedicated and customer-focused Roadside Patrol Mechanic to join our dynamic team.
- The position:

- Operating on a flexible rotating shift roster between the hours of 6:00am and 11.30pm from Monday to Sunday, the main duties are:

- Respond to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.
- Diagnose and troubleshoot a wide range of vehicle breakdowns and mechanical issues efficiently and accurately.
- Utilize your technical expertise to perform minor repairs and adjustments, including battery replacements, tyre changes, and jump-starts.
- Deliver excellent customer service, ensuring members' safety and satisfaction during stressful situations.
- Coordinate and liaise with additional resources when required, such as towing services or other specialized assistance
- Maintain comprehensive and up-to-date records of services provided, adhering to RAC's procedures and guidelines.
- In this role you will be required to start your day from a designated location.
- What are we looking for?

You will have:

- Experience as an automotive mechanic, with a strong background in diagnosing and repairing various vehicle makes and models
- Relevant trade qualification in automotive mechanics or similar field.
- Exceptional problem-solving skills and the ability to think quickly on your feet.
- Excellent communication and interpersonal skills to interact effectively with members and colleagues
- Valid driver's license with a clean driving record.
- A customer-centric mindset and a passion for assisting others during challenging situations
- What we can offer you?
- Be part of a purpose led organisation that gives back to the WA community
- Competitive salary and benefits package.
- Opportunity for professional growth and career advancement within RAC WA.
- Work with a supportive team in a dynamic and rewarding environment.
- Access to ongoing training and development programs.
- Company-provided fully equipped and serviced vehicle
- Member Benefits: Free Roadside Assistance and discounts on RAC products and services including Holiday Parks & Resorts, Security, Finance, Auto Services and Insurance
- Established Community Volunteering program
- How to Apply:

- If you're ready to take on this exciting opportunity as a Roadside Patrol Mechanic with RAC WA, please submit your up-to-date resume and a cover letter detailing your relevant experience and why you'd be a valuable addition to our team. Applications can be submitted via our online portal by clicking APPLY NOW.

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