Technical Support Officer

2 weeks ago

Brisbane, Australia Legal Aid Full time

Provide remote technical assistance and support, conduct computer diagnostics, and resolve problems with desktop hardware and software within the IT ticketing system.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Configure and install end-user computing solutions and software.
- Follow-up and update service desk ticket status and information with a view to resolve 85% of requests for the IT Service Desk team on first contact with the client.

**You will have**:
You have experience in customer service and in the installation, configuration and support of desktop hardware and software and can provide courteous, prompt and professional service to clients with various levels of knowledge and experience.
- You have knowledge of Microsoft Operating Systems, Application Deployment systems (e.g. SCCM), Citrix and Exchange server environments.
- You can build and sustain positive relationships.

What we offer you
- 36.25 hrs per week (full time hours)
- Generous salary packaging
- 12.75% employer super contributions
- Flexible working hours
- Study leave for approved work-related courses.

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