IT Support Officer

3 days ago

Bankstown, Australia Bankstown Sports Full time

**If you are a self-motivated, collaborative team player with a can-do attitude who enjoys delighting customers, then keep reading**

Bankstown Sports Club is one of Australia’s largest and most innovative registered clubs, that is continuously diversifying and integrating new systems to simplify and create a better experience for its staff and patrons. We are currently looking for an enthusiastic, tech savvy individual with a keen interest in developing their skills in the IT space.

As an employee of Bankstown Sports Club, you will be given an opportunity to think outside the box, work flexible hours and have access to our first-class rewards and recognition program

**Key Responsibilities**:

- Monitoring alerts and the IT environment to ensure service availability and respond to any downtime in the organisation
- Raising tickets in the relevant system to ensure that any issues are actioned in a timely manner - including escalating to the relevant person, team, or 3rd
- Ensure server and client patching and compliance is updated regularly
- Adhering to maintenance tasks on servers and client workstations to ensure they are correct working order and address any issues that may result
- Updating hardware via firmware or driver updates as per vendor specifications
- User administration - including managing user accounts, passwords, and other security management systems.
- Granting and denying access rights
- Managing Point of Sale systems including hardware, diagnosing, and resolving issues, liaising with third parties for support and making POS changes to outlet needs
- Providing basic support to internal phone systems
- Participate in projects and provide technical, collaborative, and administrative input

**Essential Requirements**:

- Willing to work flexible working hours including night shifts and weekends
- A demonstrated and good understanding of IT support and IT systems
- Familiar with Microsoft Office products - including Microsoft 365 (Outlook, Word, Excel, etc) and Active Directory.
- Effective written and verbal English communication and ability to communicate with people of varying degrees of technical savvy
- A high level of attention to details

**Why do you want this role?**
- Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
- Join a supportive and modern People and Culture team built on team work, empowerment of others and transparency
- Parking - free, secure underground car parking (plus a discount on car washes)
- Daily Meal Allowance to be used in venue on food, tea and coffee
- Additional Wellbeing Leave each year on top of all other accruals
- Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
- Rewards & Recognition - We acknowledge the hard work of our people and like to reward accordingly

**If this sounds like your next opportunity then APPLY NOW

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