Sales Consultant

This is a phone-based sales position within a high-performing team that serves as the first point of contact for new customers. The role is autonomous, yet being a team player is essential, as you will collaborate closely to prioritise workloads. While the role is target and sales-driven, its core focus is to nurture and guide prospective customers and their families to our suite of in-home care services.

You’ll bring empathy and a customer-centric approach, building trust with future customers and their families. By carefully presenting information, you’ll help them navigate the Aged Care journey with confidence. A current understanding of Home Care Packages will be advantageous but not essential as full training till be provided.

**Other responsibilities include**:

- Building and managing customer relationships to achieve outcomes, loyalty, and business results.
- Identifying solutions for customers and negotiating effectively, using sales and marketing techniques.
- Positively influencing and collaborating with internal teams to ensure positive outcomes and customer satisfaction.

**What’s on offer**

This is a full-time, permanent position. While you’ll have the flexibility to work from home, attendance at our Bella Vista office is required on a regular basis, therefore you will need to be based in Sydney.

**What we’re looking for**
- Experience in a Business-to-Consumer sales or customer service role via telephone (i.e., education, travel, professional services, healthcare, communications, etc).
- Highly sales-oriented and results-driven with the ability to meet targets.
- Strong communication skills, with the maturity and patience to work with vulnerable people over the phone.
- Ability to convey complex information in an easy-to-understand way for customers and their families.
- Excellent written skills with attention to detail for maintaining accurate customer records.
- Strong computer literacy and/or CRM management skills (Salesforce would be great, but not essential
- A genuine passion for helping the elderly and their families

**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

**How to apply**

**Additional Information**

Silverchain Group has been trusted by Australians to deliver care that is differentiated by quality and safety for 130 years. At Silverchain, there’s no better feeling than being able to see firsthand the difference you make to the lives of others. Whether you’re in the office, a part of our care team or a clinician, working together helps us provide care in the home so clients can live independently, safely, and remain part of their community. As a nationally accredited provider in health and aged care at home, we take our reputation seriously. We know what we do makes a difference for our clients, our communities, and you. Find your work-life balance and join our chain of care today.