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Client Services

2 weeks ago

Perth, Australia Talent International Full time

australia perth permanent negotiable**Position Overview**:
As a key member of our Client Services team, you will play a crucial role in the Installation and Professional Services division. Your responsibilities will encompass Solution Implementation, Project Management, Customer Training, Support, and Consultation on business best practices through technology utilization.

**Key Responsibilities / Duties**:
Overview:

- Collaborate with the team to ensure day-to-day operations are successful.
- Work closely with the management team to achieve commercial targets.
- Represent the company professionally, fostering relationships with clients.
- Identify and capitalize on sales opportunities within the designated territory.
- Maintain positive customer relations and engage with industry bodies and wholesale groups.
- Periodically assume State Management responsibilities as required.

Pre-sales support:

- Identify potential sales opportunities and support product presentations.
- Analyze strengths and weaknesses of competitor software.
- Contribute to key marketing initiatives.

Installation of POS Hardware & Software:

- Project manage system installations adhering to company standards.
- Physically install POS equipment.
- Configure software to client specifications.

System troubleshooting and problem solving:

- Communicate with clients to understand their business and system needs.
- Coordinate with third-party vendors for service requirements.

Customer Training & Support:

- Train clients on-site and remotely in the use of our solutions.
- Provide support via on-site training, telephone support, and remote connection software.
- Assist clients with ongoing training and education on products and systems.

**Qualifications**:
Essential:

- Current Driver’s License.

Desirable:

- Post-Secondary studies in Information Technology.

**Skills/Knowledge**:

- Effective communication skills, particularly verbal, with diverse clientele.
- Proactive, quick learner, and customer-oriented.
- Strong organizational skills to prioritize tasks and address critical issues.
- Team player with the ability to make rational independent decisions.
- Ability to work under pressure with mínimal supervision.
- Advanced PC & Server configuration knowledge.
- Microsoft Network configuration.

**Desirable Skills/Knowledge**:

- Experience with computerized Back Office & POS systems in a retail environment.
- Understanding of the Grocery industry, Independent Supermarket, and Hospitality sector.
- EFT installation & fault diagnosis.
- LAN network configuration & fault diagnosis.

**Match the selection criteria? Click the “APPLY” button now**

**If you are interested in finding out more about the position and want to have a confidential conversation, please contact Andrew Mackin Brown at**
**.