Cluster Support Officer

2 days ago

Melbourne, Australia RMIT University Full time

Overview:
- Full-time, Fixed Term position until August 2027- Salary Level HEW 5 + 17% Superannuation- Based at the Melbourne CBD campus

About the role

The Cluster Support Officer will operate within an embedded support model in the College of Vocational Education (CoVE). The role is responsible for implementing processes that support improvements in operational efficiency, enhance student engagement, and optimise funding outcomes, while also providing high-quality administrative support to clusters.

The role delivers flexible administrative support across a broad range of project-based initiatives and business-as-usual activities, aligned to the College’s operational needs. The Cluster Support Officer assists as directed by the Operations Coordinator and provides direct support to education delivery teams. The role requires excellent attention to detail, proactive problem-solving, and a strong focus on efficiency and continuous improvement across College operations.

To be successful in this position, you will have:
- Demonstrated experience in providing high-quality administrative and customer service support within a complex organisational environment, including managing queries and supporting the implementation of processes across multiple priorities.- Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.- Excellent organisational and planning skills, with the ability to manage competing priorities, maintain strong attention to detail, and deliver high-quality outcomes within tight timeframes.-
- Demonstrated flexibility, initiative, and adaptability, with the ability to work independently under broad direction and collaboratively within a dynamic team environment.- Demonstrated ability to support the implementation of operational processes and contribute to process improvements, with a focus on enhancing efficiency, data accuracy, and student and operational outcomes.- Proven ability to use information and communication technologies effectively, including Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and Teams and relevant data systems, with a high level of accuracy and attention to detail.

About the College

Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
- lead in practice-based learning- empower learners for the future of work- engage industry and community at scale- grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

Position Description - Cluster Support Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
11 Aug 2025 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._

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