Practice Manager

**About Us**

Established 11 years ago, we are now one of the largest allied health clinics in the Eastern Suburbs, voted **BX Allied Health Business of the Year in 2020**.

We have a large, modern and custom designed facility that is located in the heart of Balwyn, surrounded by trees, cafes, plenty of car parking and sporting clubs - we are spoilt by our location.

The clinic is located over two levels with a boutique, light filled Pilates studio and rehab gym downstairs. The practice manager even has their own car park.

**The Role....**

An exciting opportunity has opened up to _join our management team._ We are seeking a passionate and professional Practice Manager/ Lead Receptionist to support the business owner in the daily administrative functions of the business.

You will be responsible for reception management, systemisation of procedures and policies and day-to-day business communications. Other key duties include:

- Oversee and lead the reception function of the business
- Assist the Practice Principal in staff recruitment and general business development
- Manage the finances of the business, including: accounts receivable, accounts payable, liaise with the book keeper, filing of invoices, end of month reports, statistics and generation of other financial reports
- Liaise with practitioners and give feedback regarding their KPI's
- Provide staff training on sales and customer service
- Manage staff and practitioners in an effective manner
- Develop workflow procedures for the business
- Be able to identify areas that need process improvement and systemisation

**Who we need **

Are you organised, motivated and enthusiastic?

We are seeking a Practice Manager/or Lead Receptionist with strong leadership skills and proven ability to effectively manage a team and deliver results.

If the person we're looking for is you, you might recognise yourself as:

- _accurate and organised _
- _a great people person _
- _excited about learning _
- _a critical listener who loves to be part of a team _
- _top-notch client management skills _
- _a great leader_

Previous medical or related practice management experience is essential. Formal qualifications in small business / practice management would be favourable.

Most importantly we are seeking someone who is passionate about bringing our customer service promise to life, and helping our customers achieve their health and wellbeing goals.

**Why choose us?**

You'll have the opportunity to work with an experienced team of Physiotherapists, Osteopaths, Pilates Instructors, Remedial Massage Therapists, Hand Therapist and Podiatrist. Our Managing Director is an APA Titled Physiotherapist, who is a leading therapist and foot and ankle expert.

Our bespoke facility has been specifically designed to encourage staff to do what they love at work, but also in down time. We have onsite facilities encouraging staff to Practice what we Preach Do some Pilates at lunchtime, cycle to work and shower on-site or sneak in a run over lunch or enjoy relaxing on our sun-drenched, rooftop courtyard.

Like coffee? So do we just pop next door to Mr.Hendricks, Balwyn's only 5 bean café and destination of choice by many Melbournians. This is just one of the many benefits of working at BSPC.

**Job Types**: Part-time, Full-time
Part-time hours: 25-38 per week

**Salary**: $35.00 - $45.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance
- Work from home

Schedule:

- Flexible hours
- Monday to Friday
- No weekends

Supplemental pay types:

- Annual bonus
- Christmas bonus
- Performance bonus

COVID-19 considerations:
Healthcare remains one of the highest levels of cleaning and safety in all of Melbourne. We are currently still required to be wiping down all surfaces and practitioners are wearing masks for treatment.

Ability to commute/relocate:

- Balwyn, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Management: 1 year (required)

Work Authorisation:

- Australia (required)