Service Desk Team Lead

2 weeks ago

Melbourne, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

**Job no**: 498870
**Work type**: Ongoing Full Time
**Location**: Melbourne
**Categories**: Service/Help Desk

The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions.

This is a full time permanent opportunity that is based in Melbourne working 5 days in the office

Reporting to the Manager - IT Service Management and Partnership, the IT Service Desk Team Lead will oversee the daily operations of the Service Desk ensuring effective incident and service request resolution. You will provide Level 1 service desk support as required and also manage the teams workflow, maintain the configuration management database and act as an escalation point for complex issues. This role drives continuous improvement, developing the teams capabilities and ensuring timely, high quality support for all IT services and requires technical skills as well as strong communication and problem solving skills

**About you**

You will be a clear, customer centric communicator who has the ability to connect with all levels of stakeholders. You will be a problem solver able to troubleshoot complex issues, alongside the ability to handle escalations calmly and professionally. You will lead a team of up to 10 that are geographically dispersed, we work in a collaborative environment, you will foster connections that is encouraging, mentoring and aligned to the Ahpra values.
- A friendly and supportive working culture with an active social club
- Discounted health insurance with Medibank Private
- Great work/life balance
- Sophisticated open plan workspaces in a 5-star rated building in a central location
- Attractive salary of $113,718 annum plus Superannuation

**To apply**:

- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Applications Close: 11.30pm Sunday 19 January 2025

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy.

**We will be shortlisting throughout the advertising period and should we identify suitable applicants, we may cease advertising early.**

With respect, no agencies please

Please note: Ahpra does not accept any unsolicited resume referrals from agencies. Please do not submit any profiles or resumes. Should we require additional assistance, we will contact our preferred partners.

**Advertised**: 14 Feb 2025 AUS Eastern Daylight Time
**Applications close**: 23 Feb 2025 AUS Eastern Daylight Time

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