IT Service Desk Team Lead

1 week ago

Melbourne, Australia Aurec Human Capital Group Full time

We are looking for a service desk team lead to join a wonderful organisation in the Healthcare industry that focuses on improving outcomes for communities while still prioritizing individual's well-being.

You'll be responsible for managing a team that provides technical support to internal staff and clients, ensuring that their needs are met and issues are resolved in a timely and effective manner.

We're looking for someone who has a passion for technology and a proven track record of leadership. You'll need to be a natural problem solver who can think on your feet and manage priorities with ease.

**Responsibilities**:

- Act as an escalation point for unresolved or escalated requests.
- Prioritise and provide accurate ICT Service Desk support for staff who require ICT assistance.
- Ensure Service Delivery to clients adheres to established internal processes and SLA's.
- Own the escalation of incidents, expediting issues to the relevant teams.
- Identify and oversee delivery of Service Desk improvement initiatives.

Key Criteria:

- Industry qualifications and certifications.
- Suitable experience including at least 3 years in a broad Service Desk management role
- Extensive experience using Windows 10 operating systems, Office 365 and Citrix.

Permanent Role
Melbourne CBD
Join supportive team - Lots of growth opportunities

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