Software Support Specialist

6 days ago

Sydney, Australia Coadys Personnel Full time

Our Client is a dynamic software business who are currently experiencing rapid National growth. Their niche and state-of-the art suite of technology products is improving workflow, increasing profitability and stimulating growth for their clients in the corporate sector.

This position is ideal for an ambitious, customer focused, proactive and motivated Tech Support professional who is ready for the first or next step in their corporate career. You will be responsible for helping clients navigate the platform and troubleshooting any issues that may arise. Specifically you will:

- Provide front line telephone and ticketed technical support to small to medium sized business customers
- Utilise applicable tools such as ticketing, screen sharing, phone and custom-built tools to provide services
- Assist in producing and maintaining support documentation including 'how-to' videos and articles to provide proactive assistance to clients
- Collaborate with the rest of the team to deeply understand customer pain points and advocate for clients by surfacing customer insights, product issues and make ongoing improvements to the digital customer experience strategy
- Maintain a high level of customer satisfaction

To be considered for this role you will have Level 1-2 inbound technical support or help desk support experience along with a passion for technology and delivering exceptional customer service. The ability to communicate promptly, clearly and accurately with business clients is essential as is the motivation to learn and grow with this progressive and dynamic team. Advanced computer skills are required including proficiency using MS Office 365 Applications and tertiary qualifications in IT are preferred.

**Remuneration Guide** is to $65,000 + Super depending on experience.

This is an opportunity to work for a truly inspirational and modern firm who value their staff and encourage ongoing career development within a supportive and dynamic team. The position can be based in either NSW, QLD or VIC as the business has offices in every state. Flexibility to work from home and standard hours are 8.30am to 5.00pm.

For immediate consideration forward your resume to

  • Software Sales Support Specialist

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by values...

  • Senior Software Engineer

    6 days ago

    Sydney, New South Wales, Australia Software At Scale Full time $120,000 - $180,000 per year

    Our 'black belt' specialists are leaders in their domains: digital champions, delivery-focused experts, top-tier security professionals, AI thought leaders, and engineering best practice advocates.With a global presence and local expertise, we deliver innovative solutions without compromising on quality. Our multidisciplinary teams provide tailored expertise...

  • Client Success Specialist

    2 days ago

    Sydney, Australia MRI Software Full time

    ABOUT THE ROLE: The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products. As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this...

  • Software Support Specialist Ii

    10 hours ago

    Sydney, Australia ConnectWise Full time

    _ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...

  • Client Support Specialist

    2 days ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time $60,000 - $90,000 per year

    About LEAPLEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help...

  • Software Support Specialist

    10 hours ago

    Sydney, Australia amdocs Full time

    **Job ID**:200212 **Required Travel**: Minimal **Managerial - No** **Location**:Australia - Sydney (Customer Site) **Who are we?**: **In one sentence**: **What will your job look like?**: - **Issue Investigation and Resolution**:Analyze and debug code to identify and resolve bugs or implement effective workarounds. Review changes for operational readiness,...

  • Software Engineering Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time $100,000 - $150,000 per year

    Create your best future and Join Westpac as a software engineer specialist – Full StackWhat's the Role:Join our Business Lending Team as a Software Engineer Specialist. This software engineering specialist role involves working for one of the largest banks in Australia and exists to design and develop software solutions, ensuring adherence to relevant...

  • Software Engineering Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time $100,000 - $150,000 per year

    Job DescriptionCreate your best future and Join Westpac as a software engineer specialist – Full StackWhat's the Role:Join our Business Lending Team as a Software Engineer Specialist. This software engineering specialist role involves working for one of the largest banks in Australia and exists to design and develop software solutions, ensuring adherence...

  • Intermediate Software Engineer

    6 days ago

    Sydney, New South Wales, Australia ELMO Software Full time $90,000 - $120,000 per year

    Who we are…Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR...

  • Ict Technical Support Specialist

    6 days ago

    North Sydney, Australia ESET Software Australia Pty Ltd Full time

    ICT Technical Support Specialist at ESET, an industry leader and pioneer in the antivirus industry with its award-winning NOD32 technology. ICT Technical Support Specialist is responsible for actively supporting the ESET security products via reseller channel and working as the technical advisor and product advocate. ICT Technical Support Specialist must be...