Service Desk Operator

5 days ago

Adelaide Region SA, Australia Westpac Group Full time

**Service Desk Operator**:

- **Adelaide Based**:

- **Permanent Part Time Position**

**How will I help?**

As a Service Desk Agent, you will be responsible for supporting our internal customers with their IT enquiries. You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts

Responsibilities include:

- Resetting passwords
- Helping customers submit orders for new apps or equipment
- Guiding customers to self-help tools
- Coaching and assisting other team members when required
- Recording all activities in our ticket logging system

**What’s in it for me?**

Joining Westpac has many benefits besides building a long and stable career. You’ll be able to purchase leave to facilitate your dreams or obligations and you’ll be encouraged to participate in the community through paid volunteer leave and secondments. You’ll also be entitled to a suite of online learning, training modules and career planning tools to grow with us.

**What do I need?**
- Have valid Australian working rights
- Be available to work between Monday and Friday, 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis
- Have an interest in technology or data analytics
- Work as part of a team delivering service and support, with a great customer service focus
- Have critical thinking and problem-solving skills
- Have clear communication skills
- Enjoy learning new things
- Be self-motivated, with a positive attitude towards your work

**What is it like to work in Westpac?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the **APPLY **button.

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