Portfolio Manager

**Portfolio Manager**
- ** Clerk Grade 11/12 - base salary starts at $ 145,378 - $168,130 p.a plus employers contribution to superannuation and leave loading**:

- ** Temporary 12 months opportunity**:

- ** Location : Sydney with hybrid work culture**

**About you**
- Experience in government digital transformation highly regarded
- Customer focused & detail orientated
- Familiar with agile ways of working
- Experience with development of Briefing Notes, Cabinet Submissions and able to distill complex technical narratives into plane english

**About the role**
- Working as part of the Digital Strategy, Investment & Assurance team at the centre of NSW Government you will help the agencies that make up government improve their digital maturity through increased adoption of Digital NSW services.
- The Portfolio Engagement team understands our customers' specific challenges and focus areas. They provide customised entry points to our services, enabling customers to leverage the best and most effective solutions offered from Digital NSW.

**Your day-to-day activities will include (but not limited to)**:

- Simplifying government access to services from Digital NSW and positioning our branch, Digital Strategy, Investment & Assurance (DSIA), as the front door to NSW digital government.
- Collaborating with agencies to ensure their investment pipeline is accurate and regularly updated.
- Assisting agency portfolios to navigate funding pathways, including the Digital Restart Fund.
- Engaging with teams across DSIA and Digital NSW, to ensure the lifecycle of digital & ICT initiatives are delivered in line with relevant policy and standards.
- Working with Ministerial portfolios you will form a deep understanding of their strategy and priorities to identify and promote success stories where government use of Digital NSW services have created citizen, economic, environmental, or social benefit.

**Your responsibilities will include**:

- Preparing and presenting accurate and relevant strategic plans, briefings notes, options papers, and reports for the executive to support informed decision making.
- Adapting to changing priorities and dealing simultaneously with a wide range of highly complex issues in a fast-paced and high-volume environment.
- Conducting research and analysis of industry trends and customer needs.
- Developing and implementing a business development strategy that promotes innovation, increases service adoption, improves customer satisfaction, and supports the growth of the DSIA and Digital NSW strateg**y.**

**Who we are**

We are uniquely positioned at the centre of government, able to provide insight, advice and influence through strategy, architecture, investment, assurance and transformation services. We drive digital change in NSW.

We are the front-door to digital, working across all government agencies to capture and align ICT & digital strategies. We manage the all of government investment pipeline, helping agencies navigate funding pathways and prioritising investments across the sector.We help agencies deliver on their investment roadmaps, we give agencies and customers support in navigating the complexity of government and provide policy, tools, standards and guidance to create user-centred digital services, uplift their digital maturity and provide assurance to their product delivery.We celebrate the success of the digital products we enable, promoting, advocating, and encouraging the adoption of government services that impact the entire sector.
- Our branch provides a catalogue of services to help customers achieve their digital ambitions and signposts access to the wider services from Digital NSW.
- The Customer Success team promote and encourage adoption of those services, providing simplified access and timely reporting of service performance. We advocate for funding for digital investment that supports a sector-wide uplift in digital maturity.

**Benefits of working for DCS**
- Generous leave entitlements including up to 14 weeks parental leave
- Access to health and well-being programs including Fitness Passport
- Competitive pay and conditions
- Interesting and important work that helps improve the lives of citizens every day

Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation

**Closing Date: Friday 13th DEC 2024 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspec