Application Support Analyst

4 days ago

Carlton, Australia Save the Children Australia Full time

**Save the Children is no ordinary not-for-profit.**

We are ambitious, creative, and outspoken. We stand up for children’s rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there is a disaster - like an earthquake, drought, or conflict - we are there on the ground.

**Where you come in**:

- You will make an impact by:_
- Performing in-depth analysis to establish root causes of incidents and problems
- Effectively managing system performance and uptime, ensuring our users can access our systems anytime, anywhere
- Developing, documenting, and implementing changes based on requests for change, following change control procedures
- Conduct system testing for changes, such as upgrades, or new functionality
- Supporting end user training delivery to help the business leverage value from our systems

**Does this sound like you?**

You have an exceptional customer service focus and a natural ability to build rapport with a diverse range of people. You can quickly understand support requirements, identify root causes, problem-solve, and take initiative in complex environments. You have a solution-focused mentality and are always looking for opportunities to improve systems and processes to drive efficiencies and value.
- This role requires:_
- Demonstrated experience providing both technical and functional support to a wide range of stakeholders
- Cloud experience ideally in Azure and automation or AWS (Amazon Web Services)
- Experience with service management tools and coordinate service requests as assigned from the Service Management process
- A strong ability to communicate effectively with both technical resources and end user community
- Familiar with ITIL foundations and experience prioritising backlogs

**Working at Save the Children is more than just a job.**

It is the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same. In addition to a connection to social causes, you will have access to:

- Friendly and flexible work environment
- Agile work environment including working from home
- Child and pet friendly work environment
- Full salary packaging benefits (please use this link to see how much this benefit could mean to you)

For more information regarding our employee benefits, please follow this link.

**Sound interesting?**

We would love to hear from you. Submit your cover letter and resume by clicking on the ‘Apply’ button below.

**Applications close: Thursday 25**th** August, 4pm AEST**

Position Description - **Application Suppor**t Analyst**
- Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation. Successful applicants are required to provide evidence of vaccination against COVID-19, or proof of medical exemption._
- Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding _here_._

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