Operations Manager

Location: Western Region | Ballarat

Job type: Full time

Organisation: Department of Justice and Community Safety

**Salary**: $129,379 - $173,138

Occupation: Customer Service/Call Centre

Reference: VG/DJ2429APR23

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- **Utilise your management expertise to provide support and advice to **Information and Dispute Services Branch**.**:

- **Ongoing, Full-Time** Opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **VPS Grade 6: $**129,379 - $173,138** plus superannuation.**

**About Us**

Consumer Affairs Victoria (CAV) is the state's consumer regulator who ensure a fair and competitive marketplace in Victoria.

The Information & Dispute Services Centre (IDSC) provides information and advice across a range of mediums to support voluntary compliance and inform businesses, landlords, consumers and tenants about their rights and responsibilities.

**About the Role**

Some of your duties may include:

- Manage the IDSC's operational teams to deliver services consistent with statutory and operational policy and in line with service delivery targets (key performance indicators).
- Manage and oversee the IDSC's workforce management framework, incorporating recognised scheduling principles and disciplines in order to utilise resources most efficiently.
- Contribute to the development of a high performing culture in the IDSC and manage the reporting and analysis functions to ensure the accurate and timely visibility of team and individual performance relative to team, individual and where relevant, IDSC performance indicators.

**About You**
- Demonstrated capacity to manage a diverse government service centre.
- Demonstrated capacity to develop a thorough working knowledge of legislation.

Qualification/Requirements
- Relevant tertiary qualifications would be highly regarded.

**How to Apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

At interview stage and prior to commencement of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with **three doses** of a COVID-19 vaccine.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of **three doses** of a COVID-19 vaccine required by the department (from time to time).

Acceptable evidence includes:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.