Customer Service Roles

**Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals**

**Are you looking for a change?**

**Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment.**

Kickstart your career with us and we will support you with intensive training, and help you achieve a **Certificate IV in Employment Services or Career Development** in the first 12 months of your employment.

The role of Employment Coach will require you to work with a caseload of customers with the objective of finding them employment. You will focus on assisting your customers to improve their capacity to find meaningful sustainable work.

The role will also include undertaking marketing of customers to suitable employers and running of group based job search sessions to motivate and promote further job opportunities for customers.

**We have multiple full time and ongoing positions available at our Rockingham, Cannington, and Gosnells sites.**

**About You**

To be successful in the role you will be able to:

- Demonstrate a passion and drive for helping people find employment;
- Demonstrate outstanding interpersonal skills and ability to develop positive relationships;
- Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
- Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
- Demonstrate a minimum typing speed of 30 WPM;
- Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
- Demonstrate attention to detail and ability to work under pressure; and
- Demonstrate previous experience in the employment services, customer service, retail, hospitality, call centre industry or similar will be highly regarded.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application