IT Technician Support

Lasar is an independent, locally owned MSP based in Mandurah, Western Australia. We specialise in delivering high quality ICT solutions to businesses in the Mandurah, Greater Peel and Perth areas. Since 1987, Lasar has been dedicated to alleviating technology concerns for organisations, allowing them to focus on achieving their business goals. We are currently recruiting for two positions within our Service Delivery Team, an experienced L2/3 Technician for both onsite and remote work, as well as a Helpdesk Coordinator/Technical Support Officer role, which will be predominately office based.

**IT TECHNICIAN POSITION**
As an IT Technician you will play a crucial role in supporting our Managed Client
base, providing technical design, implementation and support, for end users, networks, hardware, software and telephony. A working knowledge in all areas is desirable, but proficiency in defined areas is also welcomed.

**Key Responsibilities**:

- Support for M365 Applications, as well as administrator configuration
and maintenance (Office, SharePoint, OneDrive, Teams, Entra & Intune).
- Windows Server environments including Active Directory and Group Policy
- Network design, configuration, implementation, monitoring and maintenance, including network firewalls, routers, switches, APs etc.
- Maintain documentation of client environment and perform IT Audits to assist the customer to adhering to best practice standards and industry compliance.

**What we are looking for**:

- MSP experience highly desirable
- Industry recognised certification within the IT field, or equivalent demonstrated
experience.
- 2+ years in a client facing IT Technician or Field Support role
- Ability to install, configure, maintain, monitor and troubleshoot Windows and mobile Devices
- Knowledge and experience with: Windows Servers, Hyper-V / VMware, networking and/or M365 administration.
- Exposure to VOIP Telephony an advantage
- Required - A current Australian drivers’ licence.

**HELP DESK POSITION**

**Key Responsibilities**:

- Manage and coordinate the helpdesk, including ticketing, scheduling appointments, keeping clients informed, and assigning jobs appropriately based on client SLAs.
- Keep customers informed throughout the resolution process.
- Monitor alerts and create tickets when required.
- Maintain accurate records of user issues and resolutions.
- Assist with IT Quoting and Procurement based on scoped solutions.
- Assist with project delivery including maintaining client asset register, via healthy onboard/offboard device practices.
- Monitor performance metrics and contribute to continuous improvement of IT department.

**Upskilling to Level 1 Helpdesk Technician**:

- Participate in training programs to develop technical skills and knowledge.
- Assist with basic technical support tasks under the guidance of
senior technicians.
- Gain hands-on experience in troubleshooting and resolving technical issues.

**What we are looking for**:

- Must have experience in a client facing environment, with strong focus on client
satisfaction and managing expectations.
- Experience in office coordination and/or procurement roles.
- Self-Starter that takes initiative to complete tasks independently with the ability to identify items to be actioned.
- Strong problem-solving skills and adaptability to rapidly changing business and
technology environments.
- Willingness to learn and upskill in technical support.

**WHY JOIN US?**

You’ll be joining a supportive team, gaining exposure to a diverse range of products, solutions and emerging technology. Both roles provide opportunities for both personal growth and professional development, offering a rewarding experience in every aspect.

**ADDITIONAL INFORMATION**

Salary is dependent on experience.

**WHAT WE NEED FROM YOU**:

- Resume with a brief outline of your past work history, education and training.

**Job Type**: Permanent

Pay: $25.00 - $34.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person