Customer Service Coordinator Castle Hill-full Time

6 days ago

Castle Hill, Australia Best Resources Full time

We currently have multiple opportunities for self-motivated and driven, customer service coordinators to work in a busy Customer Service Contact Centre based in Castle Hill.

These roles are Tuesday to Saturday in a busy contact centre. One role will be day time shifts whilst the other will be afternoon shifts finishing at 9pm.

You will be self-motivated, enthusiastic and have great office skills.

This role will suit someone currently working in a Customer Service Team (Inbound call centre will be highly regarded) or someone with great service skills and looking for an office environment.

**The role includes**:

- Providing end to end resolution of all customer enquiries or queries
- Handle client disputes and complaints as per the values of the company
- Record all communication and actions performed accurately and thoroughly;
- Perform daily administration tasks and achieve KPIs outlined by the team leader
- Demonstrate an outstanding customer experience in all aspects of your interactions

**Essential**:

- A positive attitude and exceptional work ethic;
- A love of animals
- Strong verbal and written communication skills;
- An excellent customer-centric focus;
- Good time management skills and the ability to work autonomously and within a team;
- The ability to problem solve;
- Intermediate skills in Microsoft Word and Excel
- Experience in a contact centre environment would be highly regarded

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