Outlet Manager

Summary

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work at a luxurious heritage property like no other.

**Benefits**:
The benefits you will enjoy as a valued member of our Hyatt Family:

- Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
- Training and development opportunities with over 2000 online learning modules to support your career development
- Laundered uniforms
- Access to an employee assistance program
- Being part of a diverse and inclusive team, passionate about their work
- Complimentary and discount accommodation at Hyatt properties worldwide
- Opportunity to grow and develop your career within an international hotel group

About the Role

The Outlets Manager, reports to our Director of Food and Beverage and will oversee our Tea Lounge, Promenade Cafe and Speakers Corner. You will be responsible for managing these outlets as successful independent profit centres, ensuring maximum guest satisfaction consistent with Hyatt International standards.

The Outlets Manager must have strong communication and analytical skills, coupled with a passion for creating positively memorable experiences for a diverse range of clientele. Proven demonstrated ability to successfully market outlets, within a hotel environment, highly regarded.
- Some of the responsibilities include:

- Building and nurturing positive, professional relationships with both guests and colleagues alike.
- Developing and implementing strategies to increase sales and profitability, such as upselling techniques or promotional events.
- Developing and executing marketing plans to attract customers, including advertising, promotions, and special events.
- Ensuring venues are prepared for service according to defined standards.
- Collaborating with chefs to create and update menus, ensuring variety, quality, and profitability.
- Hiring, training, scheduling, and supervising team members, including food and beverage attendants, hosts, bartenders, supervisors.
- Managing budgets for the outlets, monitoring expenses, and maximizing revenue while minimizing costs.
- Ensuring compliance with health and safety regulations, as well as hotel policies and procedures.

**Qualifications**:

- Qualifications- Demonstrated Outlets Management experience in a five star hotel highly regarded
- Wine/beverage knowledge in an upscale environment preferred
- Strong organizational skills, the ability to work with a flexible work schedule, be a team player and a dynamic leader
- Good problem solving, administrative and interpersonal skills
- A valid and current Responsible Service of Alcohol (RSA) certificate

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt