Tissot Store Manager Westfield Sydney

4 days ago

Sydney, Australia Swatch Group Full time

**About Tissot**
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France and La Vuelta and in motorsports MotoGP are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.
**The Role**
Tissot is excited to announce the upcoming opening of a brand-new boutique in Westfield Sydney We’re looking for a driven, professional, and experienced Store Manager to lead this exciting venture. Reporting directly to the Tissot Brand Manager, this role is key to representing the Tissot brand and driving its presence in the Sydney market.
**Key Responsibilities**
- Lead, motivate, and inspire the team to achieve sales targets
- Ensure smooth running of the day-to-day store operations and team performance
- Coach employees on KPI's on a weekly basis
- Regular sales and operational reporting
- Update rosters and scheduling of the workforce throughout the store
- Support recruitment processes, interviews, and ensure smooth on-boarding of new employees
- Stay up to date with Tissot E-learning platform
- Conduct regular sales and product training to coach and develop the team
- Uphold all company and brand policies and procedures
- Ensure the visual merchandising guidelines are adhered to
- Oversee inventory management and stock procedures
- Handle elevated customer complaints
- Conduct formal performance appraisals and provide ongoing feedback
- Uphold the highest level of professionalism and customer service

**Skills & Experience**
- Minimum 5 years retail experience in a premium sector preferred
- Previous experience in retail management
- Tertiary qualifications in Business Administration preferred
- Highly developed and proven customer service skills
- Strong computer literacy (Word, Excel, Outlook)
- Excellent organisational and problem-solving skills
- Excellent oral and written communication
- Energy, drive and enthusiasm

**How to Apply**

Job Reference: SGAU00585

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