Commercial Analyst

**About the Role** We here at BOQ Group are seeking a highly motivated and detail-oriented Analyst to join our Commercial Banking team, playing a critical role in supporting our diversified portfolio. The role of the Analyst is to provide support to the Relationship Executive by preparing credit submissions for new and existing customers and the completion of periodic credit reviews. You will also liaise with Loans Centre/HP staff and external professional services providers to ensure all documentation and settlements are processed promptly and accurately. The role requires a high standard of customer service to generate new business and ensure customer retention, as well as effectively undertaking completion of administrative, reporting and regulatory tasks as required at the direction of the Relationship Executive. **Key Accountabilities**: - Writing both simple & complex lending submissions > $10m. - Document preparation request and accurate review of completed documents. - Supporting the Relationship Executive in identifying, progressing and executing on new opportunities for the Bank. - Achieving targeted levels of customer service standards. - Assisting in building strong relationships with customers through the provision of banking solutions. - Ensuring that BOQ’s credit policies, procedures and audit requirements are adhered to. - Liaising with Loan Centre and external service providers to ensure documentation is accurate and settlements are completed in a timely manner. **About you** - Previous experience in commercial banking. - Demonstrated ability in providing superior customer service. - Able to establish strong internal and external relationships, solve problems and make decisions. **About Us** BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. **Our Benefits** - Flexible working arrangements - Discounted financial products - Salary sacrificing options - Paid parental leave with no minimum - Purchase annual leave - Discounted private health insurance plan - Employee Assistance Program (EAP) - Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility - BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index **How to Apply** BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Job Reference: BOQ04499