Residential Service Manager

**About us**:
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

**On offer**:

- Based across sites located in Brisbane North and South
- Permanent, full-time opportunity available
- Excellent Base salary plus super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
- Paid parental leave support
- Supportive team environment
- Excellent training and career development

**Role overview**:
This is an exciting opportunity for a passionate and experienced manager to lead a cluster of Stride’s residential services, providing leadership and support to Service Leaders overseeing teams of adults and young people Residential Support Workers across a number regions.
- Day to day delivery of excellence in quality care provision, ensuring all governance, compliance and risk targets are implemented and met
- Supporting innovation and quality improvement to ensure evidence-based outcomes for people accessing the service.
- Operational management of the teams including support with disciplinary measures and grievance, recruitment and selection, personal career development, and statutory and mandatory training
- Providing high-level service input and advice to Stride staff and other stakeholders, ensuring high standards of client care at all times
- Monitoring and reviewing the systems and processes used in Client Services. The collected information is used to analyse service delivery outcomes and to enhance the effectiveness of support for persons with a mental illness.
- Assist the Regional Manager in the maintenance of relationships with key stakeholders, including attending forums, networks and other meetings to promote and improve service delivery
- This role involves an on-call component

**Requirements**:

- Ideally tertiary level education in a Human Services related discipline, i.e. Social Work, Psychology etc. (will also consider a relevant completed Diploma/Certificate IV)
- At least 2 years’ experience leading and managing adults and young people service delivery teams
- Demonstrated experience working within a residential recovery-based model
- Demonstrated experience and skills working with people experiencing mental illness
- Commitment to professional development and willingness to participate in training as required
- Ability to develop, maintain, consult and engage with relevant sector stakeholders
- Competency in administration, documentation and reporting
- Excellent organisational skills with the ability to prioritise, meet deadlines, take initiative, problem solve, work well under pressure and seek counsel where appropriate
- Highly developed communication (including written) and interpersonal skills
- Good computer skills with use of the Microsoft Office Suite
- Must be eligible to apply/currently hold a Blue Card
- Full driving licence

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt, with a final closing date of **07 November 2025.**

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