Correspondence Officer

1 week ago


Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $97,955 - $111,142

**Grade**:VPS 4

**Occupation**:Administration

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/1871669

**About us**
- The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**
- The Regulator and Group Operations (RaGO) branch within CAV supports the group to foster good performance and enable the efficient and effective delivery of services for the Victorian community. Reporting to the Senior Advisor, Correspondence and Complaints, the Correspondence Officer plays a vital role in the delivery of CAV's correspondence and complaints function. The role is dedicated to providing the efficient coordination, handling, and resolution of Departmental and Ministerial correspondence, complaints, and feedback received by CAV.
- The role is responsible for day-to-day resolution of ministerial correspondence within set timeframes, including case entry and progress accountability; liaising with business units for issue resolution; tracking the correspondence lifecycle; drafting replies; and thematic reporting. The role supports CAV's objectives through effective correspondence handling, reporting, and management, meeting deadlines and managing requirements from key stakeholders.

**Key accountabilities include**:

- Manages feedback, correspondence, and complaints, following established processes including creation of EBC records, triage, and distribution to appropriate business areas for issue resolution;
- Drafts high quality responses from Departmental representative or Minister, and maintains records of correspondence.
- Able to work under pressure and respond to changes in requirements.
- Prepares reports, briefs and correspondence on complex issues that impact at program or organisational level.

**About you**
- To be considered for the role, you must be able to demonstrate:

- Critical Thinking and Problem Solving: Resolves issues through deep understanding or interpretation of existing guidelines. Where guidelines are not available, analyses ideas available and takes action through self, or in consultation with others to resolve problems. If required, determine additional information needed to make informed decisions. Applies critical thinking and problem solving concepts in the right context.
- Political and Organisational Context: Understands issues and pressures to which the organisation has to respond; Understands the reasons behind the organisational climate and culture.
- Interpersonal Skills: Sees things from another's point of view and confirms understanding; understand motivations, needs and wants of stakeholders and their impact on service delivery; tailor communications according to audience and/or audience preference.
- Influence and Persuasion: Consistently adapts the content, style, message or tone of a presentation to suit the audience and plans how to tackle objections; applies own ideas by linking them to others' values, needs and goals.
- Stakeholder Management: Takes steps to add value for the client or stakeholder; links people with other areas as appropriate; monitors client and stakeholder satisfaction; constructively deals with stakeholder issues.

**Other requirements**
- A qualification in a relevant field (such as Communications) would be desirable.
- Prior experience handling Ministerial and Departmental correspondence is highly desirable
- Prior experience in complaints management is highly desirable
- For specific responsibilities please review the attached position description.
- This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**
- The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.
- DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

- Applications close Monday 4 August 2025 at 11.59pm

Posted
- 18



  • Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...


  • Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Briefings and Correspondence Officer provides a central coordination point in the Office of the Minister for Health and Ambulance Services for all incoming and outgoing correspondence and briefings. The position also provides support for front of house reception services as required. You will be required to liaise with a range of...


  • Melbourne City Centre, Victoria, Australia Victorian Government - Department of Health Full time $60,000 - $90,000 per year

    About the role:The Briefings and Correspondence Officer provides a central coordination point in the Office of the Minister for Health and Ambulance Services for all incoming and outgoing correspondence and briefings. The position also provides support for front of house reception services as required. You will be required to liaise with a range of...


  • Melbourne, Australia Parks Victoria Full time

    Location: Melbourne | CBD Job type: Full time / Until November 2025 Organisation: Parks Victoria **Salary**: $97,157 - $104,347 Occupation: Administration/Secretarial Reference: VG/12376000 Bring your expertise in ministerial processes, a 'can-do' attitude, and passion for protecting nature to drive excellence in government relations! - a keen eye for...


  • Melbourne City Centre, Australia Parks Victoria Full time

    a keen eye for detail and confidence in your communication skills - experience in ministerial and parliamentary systems and processes - a commitment to excellence, using your initiative and a professional 'can do' attitude - a commitment to protecting and enhancing environmental and cultural values. **About the role** The primary focus of the position is...

  • Data Officer

    6 hours ago


    Melbourne, Australia The Staffing Group Full time

    **The role** This Government Department is seeking Data Officers who has experience editing documents and briefings. It is through to end of August with possible extensions. The role offers hybrid working arrangements. **Responsibilities** - Coordinate and track requests for briefings, correspondence and reports - Handle phone inquiries - Prepare timely...

  • Data Officer

    6 hours ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH98498_1675997787 **Contact** Anita Fonseka **Posted** about 5 hours ago **The role** This Government Department is seeking Data Officers who has experience editing documents and briefings. It is through to end of August with possible extensions. The...


  • Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1701556 The Departmental Liaison Officer provides high-level support to the Minister, Minister’s Office, the Secretary and the Department, acting as a conduit for the efficient...

  • Policy Officer

    4 days ago


    Melbourne, Australia PERSOLKELLY Full time

    This Government client requires a suitably qualified Policy Officer to join their team on a casual basis for 6 months. This position is responsible for providing support to the Quality Assurance team, with duties including: - Drafting briefings, correspondence, and possible parliamentary questions; - Drafting responses to requests for information from the...

  • Legal Officer

    7 hours ago


    Melbourne, Australia Dixon Appointments Full time

    3 days per week in Carlton and WFH - 3-month assignment starting ASAP - Independent statutory authority - 3 days per week in Carlton and WFH - 3-month assignment starting ASAP - Independent statutory authority **The Organisation**: Our client is responsible for the regulation of pharmacy businesses, departments, and depots to ensure a safe pharmacy...