Rooms Controller

**Job Number** 23193843

**Job Category** Rooms & Guest Services Operations

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Natural Talent**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a passionate and charismatic Rooms Controller with outstanding communication skills and a passion for creating memorable guest experiences.

Overall, the Rooms Controller should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational and communication skills, as well as a good understanding of the guest journey.

**JOB SUMMARY**

Reporting to the Welcome Manager this integral role manages room allocations according to guest requests and preferences whenever possible. As a part of your day-to-day tasks, you will be responsible for (not limited to):

- Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
- Organizing and coordinating check-in/pre-registration procedures for arriving groups
- Reviewing/tracking/accommodating requests for room/check-out changes when possible; communicating status to appropriate Talent
- Review arrival plan of the coming business day and ensure profiles are updated correctly and merged accordingly.
- Confirming reservations and cancellations
- Reviewing out-of-order rooms
- Monitor mobile check-in panel on an hourly basis and action accordingly and driving digital experience metrics.
- OOS and OOO liaise with Maintenance and HSK to ensure OOS & OOO status is communicated and updated accordingly.
- Ensuring rates match market codes and document exceptions
- Verifying and adjusting billing for guests
- Following all hotel HIDs (Policies & Procedures)
- Setting up accurate accounts for each guest upon check-in according to their requirements

**LIFE WITH THE WORKS**

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth, and career opportunities. This isn’t work with a side of life. This is - Life. With the Works.

**BENEFITS**
- Milestone Recognition
- Sabbatical Leave
- Leave Portability
- Love Learning
- Career Growth
- Bonvoy Eligibility
- Overall Wellbeing
- Flexible Working
- Birthday Leave

**CANDIDATE PROFILE**

Education and Experience
- High school diploma
- Minimum 1 year experience in Front Office, Guest Relations, PABX or related professional area.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.