Advocacy Officer

Swinburne Student Life has an opening for an Advocacy Officer to join the team

The primary objective is to meet the needs of Swinburne University of Technology students by continuously improving service delivery, providing individualised support to enhance student satisfaction, and strengthening their connection with the University throughout their journey.

This is an exciting opportunity to join a team that is committed to providing professional and responsive engagement with both internal and external stakeholders of the University.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
- Ability to deliver outstanding customer service, to implement new initiatives and take an innovative approach to customer service and conflict resolution.
- Demonstrated experience in assisting a culturally diverse client base in high stress and high pressure situations.
- Excellent interpersonal skills and well-developed communication skills, both written and oral, with the ability to negotiate and collaborate with a broad range of stakeholders.
- Ability and capacity to contribute to the development of a positive and co-operative team environment.
- Prior experience and knowledge of the University sector is preferred.

**Qualifications**
- A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your **CV and cover letter** addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click **‘apply’ **and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday, 3 November 2024 at 11:30pm.**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
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